How to Conduct a Meeting

Written by Susan Dunn, MA Clinical Psychology, The EQ Coach


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So why arerepparttar others there?

To lead, you must “make sense” to your followers. Surely your intent is to reward those who come on time, and notrepparttar 105276 ones who come late.

CONSTRUCTIVE DISCONTENT

The opposite of this EQ competency is destructive content. Being able handle disagreement is one ofrepparttar 105277 strongest indicators of leadership. It means being able to stay calm, focused and emotionally grounded during conflict.

If there is no conflict, nothing is happening. If there are 10 people in a planning session, and they all agree on every point, you either really have a goldmine, which is unlikely, or there are 9 people you don’t need forrepparttar 105278 brainstorming.

CREATIVITY

If your meeting is to generate creative ideas, alternative and solutions, you have to createrepparttar 105279 atmosphere where this can happen. If you ask for ideas, and reply torepparttar 105280 first one, “no,” you’ll deadendrepparttar 105281 process. Brush up onrepparttar 105282 rules of divergent and convergent thinking inrepparttar 105283 creative process.

PROCESS AFTERWARDS

It's a good idea, if you're serious about improvingrepparttar 105284 quality ofrepparttar 105285 meetings at your office to have your coach “shadow,” observe and then process with your afterwards. You’ll learn a lot!

©Susan Dunn, MA Clinical Psychology, The EQ Coach, http:www.susandunn.cc. Emotional intelligence coaching for executives. EQ coach training and certification program, www.eqcoach.net.


ROI In Your Warehouse (Real or Imagined)

Written by Rene' Jones


Continued from page 1

orders being processed in your industry”, no one seems to know. And when I ask, “How much training doesrepparttar average receiver receive, and can I see a progressive flow chart throughrepparttar 105274 warehouse”, that is whenrepparttar 105275 laughter starts.

Think about this, how can someone legitimately evaluate new software, improvements to a process, or “RIGHT-SIZE” without some knowledge of what is reality? Do we have a gut feeling about how many lives should be disrupted this downturn? Not just withrepparttar 105276 layoffs but withrepparttar 105277 so called, “Fortunate” people who remained employed as well. They are now tasked to completerepparttar 105278 same amount of work, they were not completing before, with less people and minimal overtime. How stressful is that? Isn’t that why we seem to lose people in a down economy? With all ofrepparttar 105279 companies that have layoffs why do we still lose

people when everyone is affected byrepparttar 105280 economic downturn and laying people off? It seems ironic that individuals find jobs elsewhere.

So, what do we do? How do we know whether ROI when being discussed with a training company, a 3PL or a WMS (Barcode) vendor is “Real or Imagined”. You must begin by analyzing your current processes and creating realistic goals for your warehouse. Your sales personnel have them; your accounting department has them, why shouldn’t your warehouse have goals too? This isrepparttar 105281 key; they have to be achievable even if it takes a lot work and some heartache. As one Warehouse Supervisor told me, “It is not realistic to expect returns to decrease by 50%”. He felt they always hadrepparttar 105282 same number of returns even before he was hired so why should anyone expect them to decrease now. Do you

think he would have said that during his interview forrepparttar 105283 position? No, but that is also part ofrepparttar 105284 problem! We hire people to maintainrepparttar 105285 status quo. Then we are amazed when they do just that. Therefore, your true path towards goal setting and attaining a return on your investment must begin atrepparttar 105286 top. If there is no commitment there, how canrepparttar 105287 people below be expected to do anything except what they are currently doing. I don’t not know who said it but it is true, “Insanity is doingrepparttar 105288 same thing over and over, but expecting a different result”. I am not going to tell you that your warehouse is important to your Supply Chain because if you do not already know that then you are probably asking, “What is a Supply Chain?” But I am going to tell yourepparttar 105289 next time you are discussing ROI with a vendor, ask yourself and them. “Is that REAL OR IMAGINED?”



Rene’ Jones was the founder and President of Total Logistics Solutions, Inc. (www.logisticsociety.com). He is now taking on a new role as President and CEO of AHN Corporation (www.ahninc.com). He is the author of, “This Place Sucks” (What Your Warehouse People Think About Your Company) and “Warehouse 101” (A Complete Guide to Operating Your Warehouse)”. Rene’ can be reached by phone at (818) 353-2962 or by email at rene.jones@ahninc.com


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