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5. Partner with your clients in a marketing effort, workshop, or special event. The more opportunities you have to spend with your clients,
more you will connect on a personal basis.
6. Provide value every day. Freebies and discounts are a great way to keep clients and make new ones. A free car wash, hair cut, facial, or gift certificate are always popular. Offer something unique to show your customers that you are creative and open to new ideas.
7. Follow
successes of companies that have a reputation for outstanding customer service. By learning from
pros, your business will grow and improve.
8. Connect with your clients on common ground. Find out what you share in common with your clients. They will remember you and develop a sense of friendship.
9. Spend time with your competition, and know what they are doing. In this competitive world, it is difficult to stay ahead. Design a suggestion box for customers to let you know about better prices and better service.
10. Remember! Your customers are always right even if they're wrong. Thank your customers for both positive and negative comments. Do all in your power to make them happy

This article was written and submitted by Bea Fields. Bea is a Business Coach, Consultant, Trainer, and Public Speaker. Her area of expertise is that of Environmental Design and Leadership Development for Executives, Managers, Small Business Owners, and Political Leaders. She may be contacted at bea@nonmanipulativeseduction.com or visited on the web at www.nonmanipulativeseduction.com