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Reaching your goal isn’t going to happen if you don’t have
right strategy. You’re fortunate that there are really only three strategy choices: create perceptions (opinion) where there isn’t any, change existing opinion, or reinforce it.
Now comes a real challenge – writing
message that will alter that perception. It must make a compelling case, so think about it carefully. In order to persuade, it must state clearly that
offending perception is not a true perception. Instead, you lay out
truth in a credible manner, keeping in mind your create-change-reinforce strategy choices.
Getting that message to members of your target audience is
least complicated step in
problem solving sequence. There are dozens of communications tactics available to you that can reach those members. They range from open houses, announcement luncheons, press releases and speeches to articles, emails and newspaper and radio interviews, and many others.
Are you making any progress? Only way to tell is to go back to other members of your target audience and ask
same questions all over again. Only now, you watch carefully for signs that their perceptions reflect
corrections contained in your message.
If you’re not satisfied with
movement in perception, you should consider using a wider selection of communications tactics with a proven record of reaching that audience. You might want to use them more frequently to increase their impact.
Also, your message should be evaluated again for impact and factual content.
Obviously, if you pay regular attention to your most important external audiences, you will be aware that certain behaviors are beginning to exert a negative impact on your organization.
Using a proven sequence like this to deal with those impacts insures that you will always be aware of brewing target audience behaviors that could hurt your organization.
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Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com