How To Win Your Customer Service Battle

Written by Andrew Lawrence

Continued from page 1

3)repparttar next few paragraphs are where you staterepparttar 135984 background ofrepparttar 135985 problem. Here you staterepparttar 135986 most pertinent FACTS of whatrepparttar 135987 problem is,repparttar 135988 nature ofrepparttar 135989 problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).

4) next comesrepparttar 135990 ending paragraph where you tell them what you want. I use "I would appreciate it if someone of appropriate authority would look intorepparttar 135991 problem and takerepparttar 135992 necessary and immediate action to remedyrepparttar 135993 situation. Thank you very much."

5) put your name, phone number, order number, customer service case number etc, (if applicable) atrepparttar 135994 bottom ofrepparttar 135995 email.

6) next, we will getrepparttar 135996 email address ofrepparttar 135997 organization's CEO or president or director or whoever is ultimately runningrepparttar 135998 organization ...repparttar 135999 #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it torepparttar 136000 attention ofrepparttar 136001 top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. I don't care how bigrepparttar 136002 organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under Aboutrepparttar 136003 Organization or Executives, etc. If you cannot findrepparttar 136004 email address ofrepparttar 136005 head honcho then CALLrepparttar 136006 main number ofrepparttar 136007 organization (unless it's out ofrepparttar 136008 country; thenrepparttar 136009 phone call may be too costly). Ask forrepparttar 136010 Office ofrepparttar 136011 President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just getrepparttar 136012 head person's email address and get offrepparttar 136013 phone.

7) addressrepparttar 136014 email torepparttar 136015 CEO, president, or whomever runsrepparttar 136016 organization.

8) sendrepparttar 136017 email.

After you have sent your email, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used this technique for many years and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies.

If you are inrepparttar 136018 midst of a customer service battle, and want to win it, try this technique. Can you win every single customer service battle? You probably can not win every single customer service battle but, with this technique, you can win enough of them to regain, and keep, your power as a consumer ... and a person!

Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. He now offers his expertise to help others to win their consumer battles, at

You're sick and you MUST work!

Written by Chris De La Rosa

Continued from page 1

Thank you for takingrepparttar time to contact us with your concern.

Step 1 - Placerepparttar 135964 Cd into your cd drive on your computer.

Step 2 - Open your text editor ( MS Word, Works, Note pad, Word Pad or MS Excel)

Step 3 - Click on "File" (top right) .. then "open"

Step 4. You should seerepparttar 135965 option to choose which file you want to open. Inrepparttar 135966 area marked"Look In" chooserepparttar 135967 drive that your cd was placed in. Once you haverepparttar 135968 source chosenthe list of files withrepparttar 135969 leads should appear.

Step 5. Chooserepparttar 135970 file you want to open and hit "open".Note : If you use MS excel to openrepparttar 135971 file, it will automatically open in a spreadsheet format.Note : Depending onrepparttar 135972 version of operating system you have installed on your computerrepparttar 135973 disc will automatically open after you load it into your cd drive.

Best Regards

Chris De La Rosa Owner / Operator


I have this saved as a stationery file within my Eudora, so all I do is hit "reply with" and editrepparttar 135974 name field. It's that simple.

Create as many short cuts as you can, remember we can't call in sick!



Chris De La Rosa is a work from home dad who manages where users have free access to vacant work from home, telecommute, freelance and contract jobs My blog, A work from home dad's story.

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