Business: How To Get A Standing Ovation From Your Customers—Successfully Managing Continuous Improvement

How To Get A Standing Ovation From Your Customers—Successfully Managing Continuous Improvement

Written by Kirk Chadrick

Continued from page 1
that an organization cannot and will not effectively evolve if repparttar

executive leadership is not completely committed to improving quality. More of what that entails will have to be repparttar 104423

focus of a separate writing. 6 Ways to approach increasing quality in an organization: 1. Facilitate a more rapid progression towards quality through repparttar 104424

use of repetition to build repparttar 104425

behavioral and management skills your managers and allow them to more readily develop those skills. 2. Reduce management and supervisor frustration by developing a positive, results-oriented attitude within each manager, thereby creating a more positive and motivating organizational environment. 3. Develop overall management and leadership skills such as open and honest communication, delegation skills, coaching, planning, problem solving, time management, leadership and motivation. 4. Provide a system of goal setting and action planning with managers so as to permit repparttar 104426

achievement of management’s objectives in conjunction with repparttar 104427

Quality Management System. 5. Crystallize and communicate organizational objectives while monitoring progress and providing a systematic approach to effective time management toward reaching these goals and objectives. This will raise repparttar 104428

level of each manager’s success and reducing frustration. 6. Integrate repparttar 104429

goals of

organization with repparttar 104431

personal goals of repparttar 104432

managers, thus creating an environment of motivation and mutual commitment. As you can well imagine, some of these goals will be easier to implement than others but for all of them repparttar 104433

time and effort will be greatly rewarded. The real objective is to have quality as a way of life for repparttar 104434

organization and to have repparttar 104435

improving of that quality a process that is defined and includes activities for every member of repparttar 104436

organization.

Kirk Chadrick CEO of Presence Consulting

Kirk Chadrick is President & CEO of Presence Consulting and specializes in Management, Quality, and Process Improvement.

Top 7 Tips for Speakers

Written by Sandra Schrift

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3. Embrace your audience. Remember, it is about them, not you. Are you going to challenge them to think differently, behave differently or perhaps, confirm them.

4. Use repparttar rule of “3.” The most successful speakers limit their remarks to 3 major points. Here is where you use your signature stories to support your points and help people visualize what you are saying.

5. Prepare for “white space.” Always allow for audience participation, questions, role play, interaction. These may be repparttar 104422 moments that just occur and may not be part of your prepared text. Lots of practice will let you get comfortable enough to do this.

6. Use your props. Visual aids help to reinforce your points. Power Point provides professionalism. Toys create humor and playfulness. Adults delineate their thoughts visually...so be creative.

7. Leave a trail. Provide a handout or a flyer about other programs you offer and how people may contact you. Collect their business cards and raffle a prize. Ask for written feedback and for referrals.

Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I also work with business professionals and organizations who want to master their presentations. To find out How to Become a Highly Paid Professional Speaker, go to http://www.schrift.com/ProfessionalSpeaker/ Join my free bi-weekly Monday Morning Mindfulness ezine http://www.schrift.com/monday.htm

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