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Professional survey counsel is always available to handle
perception monitoring phases of your program, if your budget will allow. But I stress that your PR people are also in
perception and behavior business and can pursue
same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.
Here, you need to set your goal in order to do something about
most serious distortions you discovered during your key audience perception monitoring. And that could be to straighten out that dangerous misconception, or correct that gross inaccuracy, or stop that potentially fatal rumor dead in its tracks.
If you are to be successful in this PR effort, you need a solid strategy to show you clearly how to proceed. To keep things simple, note that there are only three strategic options available to you when it comes to handling a perception or opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Of course,
wrong strategy pick will taste like a cold catfish souffle, so be certain
new strategy fits well with your new public relations goal. You wouldn’t want to select “change” when
facts dictate a “reinforce” strategy.
Remember that members of your target audience need to hear a powerful message. But persuading an audience to your way of thinking is hard work. Which is why your PR folks must create some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual. Only in this way will you be able to correct a perception by shifting opinion towards your point of view, leading to
behaviors you are targeting.
By all means, let your communications specialists “spider” your message to make certain its impactful and persuasive enough. Then, sharpen it before selecting
communications tactics most likely to carry your message to
attention of your target audience. You can pick from dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that
tactics you pick are known to reach folks just like your audience members.
A peculiarity of human nature holds that
credibility of a message can depend on its delivery method. So you might consider unveiling it in presentations before smaller gatherings rather than using higher-profile tactics such as news releases. Another human reality is that people love progress reports, a fact that will alert you and your PR team to get back out in
field and start work on a second perception monitoring session with members of your external audience. You’ll want to use many of
same questions used in
first benchmark session. Only this time, you’ll be watching very carefully for signs that
bad news perception is being altered in your direction.
If things aren’t moving fast enough for you, try increasing
beat with more communications tactics and increased frequencies.
Once in a while, we can all use a thrill. This can be one of those times for
business, non-profit or association manager astute enough to demand that his public relations effort actually help him or her achieve their managerial objectives.
end

Bob Kelly counsels managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com