If sending messages immediately to a cell phone or pager is required, more reliable protocols are available. When sending text messages, via a modem, Telocator Alphanumeric Protocol (TAP) is extremely dependable, albeit slower due to modem dialing. If sending messages with a high-speed Internet connection use newer time sensitive Internet protocols: Simple Network Paging Protocol (SNPP) and Wireless Communication Transfer Protocol (WCTP). If your carrier supports these protocols they are better options for sending important messages.

If carriers understand "now" generation is about speed and reliability, customer satisfaction will improve. Text messaging is a reliable and useful communication method, especially since voice is not always convenient or possible. With public awareness and urging, carriers will increase their offerings of text messaging protocols. Carriers should offer email or SMTP, but they must also support time sensitive protocols, regardless, of whether protocols are older such as TAP or newer such as WCTP.

Resources - Carriers supporting SNPP - http://www.notepage.net/snpp.htm Carriers supporting WCTP - http://www.notepage.net/wctp.htm

Reducing resistance includes giving voice and paying attention to grief work; building capacity for change into integration project plans and management approach; communicating decisions as early in process as possible; not underestimating emotional impact on people involved (including senior management), dealing with “me” issues as early as possible; treating past with respect while speaking frequently about new opportunities and challenges that call for new responses in a positive manner; allowing time for healing. Many theorists believe that main reason organizational changes fail is because management does not focus on endings that are a natural consequence of any change.