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Which of above abberations is serious enough that it should become your corrective public relations goal? Clarify misconception? Spike that rumor? Correct false assumption? Fix those inaccuracies? Or yet another offensive perception that could lead to negative results?
With your public relations goal established, you can assure you’ll achieve it by picking right strategy from three choices available to you. Change existing perception, create perception where there may be none, or reinforce it. But be sure your new strategy naturally compliments your new public relations goal.
So what will your message emphasize when you address your key stakeholder audience to help persuade them to your way of thinking?
Select your best writer to prepare message because s/he must put together some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual if they are to shift perception/opinion towards your point of view and lead to behaviors you have in mind.
Happily, next step is easy. You select communications tactics to carry your message to attention of your target audience. Making certain that tactics you select have a record of reaching folks like your audience members, you can pick from dozens that are available. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others.
Keep in mind that HOW one communicates often affects credibility of message, so you may wish to deliver it in small getogethers like meetings and presentations rather than through a higher-profile media announcement.
You’ll soon feel pressure for signs of progress. And that will lead to a second perception monitoring session with members of your external audience. Employing many of same questions used in first benchmark session, you will now be watching carefully for signs that offending perception is being altered in your direction. Remember that you can always accelerate program by adding more communications tactics as well as increasing their frequencies.
This bears repeating – yes, fiercely combative business, non-profit and association managers use every PR weapon they can lay their hands on, and that includes strategic, rapid-fire print and broadcast tactics.
But those same competitive managers also know they need an aggressive blueprint such as this one that will deliver behavior change among their most important outside audiences leading directly to achieving their managerial objectives.
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Bob Kelly counsels, writes and speaks to managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com