Continued from page 1
But this doesn't answer question - how long should you be available to take calls, and what should you do with people who call outside your posted hours? Recognizing that there is a three hour difference for many people, you should try to be available during that period that overlaps different time zones. If you live on east coast, 11:00 AM to 7:00 PM will provide decent coverage. Voice mail or an answering machine should be available for those hours you are not actually taking calls.
While voice mail or an answering machine will provide coverage, you must respond to inquires received on a timely basis. While you have a better chance of closing sale if you are available when they do call, this is next best alternative.
Another thing that you should do, is to try to capture their telephone number, best time to return call and their email address if they do call outside your normal working hours. This works especially well if you follow up with an email sending them a carefully crafted message. In that message thank them for their inquiry, and if they respond, be sure to return their call. If they don't respond to your email, you should still follow up, however, odds of making a sale have decreased dramatically.
No matter what you do, you will not close a sale with everyone who calls. If you present a "business like" image, odds that you will be successful, will increase dramatically, and you will realize that dream of no commute, not having to play office politics, and hopefully there will be some income.
Bob publishes the free weekly "Your Business" Newsletter Visit his Web Site at http://adv-marketing.com to subscribe. As a bonus, get 40,000 FREE E-Books from Larry Dotson, when you visit http://www.ldpublishing.com