• Living in Florida, I've always had a tan and I like having some color. But because I was spending 12 hours a day on computer, I didn't have time to spend in pool. So I started using self-tanning lotion. My husband grumbled that he didn't like having to smell it at night. I told him he could sleep in spare bedroom if it bothered him that much.

• Sitting in front of computer for 12 hours a day, I was smoking cigarette after cigarette. By end of day I could barely breathe; my lungs felt so heavy and congested. I decided I would have to give up smoking. Of course, nicotine withdrawal made me v-e-r-y irritable. My husband said he wished I would start smoking again because I was so miserable to be around. I told him to go to #&*%!!!

• With money I made from my e-business, I got an expensive new hair style, bought a new wardrobe (in a much smaller size), traded in my glasses for contacts and had just "a little bit" of plastic surgery done on my eyes. My husband griped that we could have used that money to fix up house. I told him I was one sitting in front of computer 12 hours a day and I would spend my money as I pleased.

Now months later I'm thin, toned and tanned; I look and feel "drop-dead" gorgeous. Of course, no one has noticed because I spend 12 hours a day in front of computer.

P.S. My only regret is that my husband is not here to see "new me." He left me seven months ago...

Two days came and went with no call back, and I figured #1 and #2 didn't really know what they were doing so I tried again. This time I got a very pleasant person (#3) who took time to listen to my problem, and she solved it "lickety split". She not only solved problem, but displayed a real caring attitude which previous two did not.

Now, it seems that many companies staff their customer care department with warm bodies, give them a trouble shooting book (you can hear them turning pages) and then try to get rid of you as quickly as possible so they can handle their next call.

This never ceases to amaze me. They spend millions on advertising their service, send out trial CD's by train load, and then staff their primary customer contact, with incompetents or people that don't give a fig about problems their customers are having. It seems that they really don't care if they lose a customer.

If you are in business, either you must be a #3 or have one working for you. Never forget - sales department gets customers, customer disservice department loses them.