Hollander Consultants Gears Up For Largest Symposium in Three Years

Written by Matthew Bratschi

Continued from page 1

“The Florida Symposium is one ofrepparttar linchpins of our company. This is one more opportunity to really help our clients do better and achieve their professional goals,” said Fred King, CEO of Hollander Consultants.

Some ofrepparttar 119454 key topics that will be discussed at this year’s Florida symposium include Hiring, Leadership, Marketing, Organizational Stability, Achieving Financial Success, and Working as a Team.

Hollander Consultants is one ofrepparttar 119455 leading national consulting firms inrepparttar 119456 United States and Canada forrepparttar 119457 combined dentistry, optometry and veterinary professions, and usesrepparttar 119458 administrative systems developed by business management pioneer, L. Ron Hubbard. Hollander Consultants can be found online at http://www.hollanderconsultants.com. Hollander Consultants also maintains an online quarterly magazine, Solutions, which is located at http://www.solutionsmags.com.

Director of Public Affairs, Hollander Consultants

Communicate and Prosper

Written by Helen Wilkie

Continued from page 1

If a $40,000-a-year employee spends just two hours a day reading, writing and managing e-mail, that’s a $9,000 annual cost. Judging from what people tell me about their work habits, two hours a day is a conservative estimate. And what about those at much higher salary levels who spend much longer writing every day? Dorepparttar arithmetic.

Presentations People at all levels present information in a variety of settings inrepparttar 119453 workplace every day. These presentations not only consume many hours inrepparttar 119454 creation and preparation, but alsorepparttar 119455 expensive time of those who must listen to them. Unfortunately, poor presentation skills often result in a futile exercise that communicates less than a simple written report. How many useless presentations take place in a major corporation every day? Dorepparttar 119456 arithmetic.

Loss of business

Sometimes salespeople know their "pitch" so well that they totally ignore any input a prospective customer might give them. They barely shake hands and sit down before they start talking. They blithely prescribe their product or service asrepparttar 119457 cure for a problem, without even finding out if such a problem even exists.

But an effective sales process is, in fact, a conversation, a two-way exercise in applied communication. Done poorly, it can result in lost sales and missed opportunity for ongoing business relationships.

Customer loss doesn’t happen only inrepparttar 119458 sales process, but can also be spurred by an inept "customer service" exchange. When someone calls to complain,repparttar 119459 client relationship is at a fragile point. It can be repaired throughrepparttar 119460 right message well delivered, or broken beyond repair by poor communication. When we considerrepparttar 119461 total lifetime value of a customer relationship, we can truly appreciaterepparttar 119462 real dollar cost of poor communication.

Loss of people

Whatever people tell their bosses about their reasons for leavingrepparttar 119463 company, exit interviews often tell a different story. One ofrepparttar 119464 most common reasons cited is that they don’t feel anyone listened to them.

Day after day inrepparttar 119465 workplace, millions of people go throughrepparttar 119466 motions of talking with each other in person and onrepparttar 119467 phone, constantly connected through technology, and never truly communicating with one another. Study after study tells us that recognition and respect are more motivating than money, and one ofrepparttar 119468 best ways to show people they are valued is to listen to them. Sadly, listening is probablyrepparttar 119469 most underused of allrepparttar 119470 communication skills.

So people leave. How much then does it cost to replace them? Studies give a wide range, from a low of 25% of salary, plus benefits, to a whopping 150%. Employee replacement represents yet another huge cost that can at least sometimes be charged to poor communication.

By improvingrepparttar 119471 way people (and I mean people at all levels) interact in order to get things done, we can increase productivity—with its attendant positive impact onrepparttar 119472 bottom line.

Helen Wilkie is a professional keynote speaker, workshop facilitator and author whose latest book is "The Hidden Profit Center—a tale of profits lost and found through communication." For more articles and other information, visit http://www.mhwcom.com. While you're there, sign up for Communi-keys and receive monthly communication techniques directly from Helen.

    <Back to Page 1
ImproveHomeLife.com © 2005
Terms of Use