Hold onto what you've gotWritten by Alan Fairweather
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information and occasionally 'phone them. When they contact us we need to make sure we sound warm and friendly, pleased to hear from them, efficient and maybe even look and sound like we're fun to do business with. It's not a lot different from our personal relationships. If we don't keep telling people close to us how much we care and keep writing and 'phoning, then we shouldn't be too surprised if they leave us one day. Use logic and emotion to keep your customers. Give them best products and service and give great value for money. However, always remember, your competitors will be doing much same thing. The difference will be determined by how you communicate with your customers on an emotional level, either face to face, on 'phone, by letter or email. I bought a new car from a local dealer a few years ago. I've never heard from them since. A dealer for same brand of car fifty miles away writes regularly with details of special offers. They send a regular news letter and occasional very courteous 'phone call. I'm going to change my car soon, guess who'll be getting sale?
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| | Closing: An Essential part of the closing processWritten by Jelani Khalfani
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Closing a sale is an integral part of an orchestrated selling process. By first building rapport with our prospect, you create trust that is vital to closing a sale. No matter how wonderful your product or service is , people will not buy from you unless they trust you. By learning to ask closed-ended, attention-getting questions, you can open your prospect’s mind to ultimately accepting your presentation. Open-ended, probing questions can then be asked to learn about needs, hidden feelings, and problems tha can be solved by specific products or services that you represent. By tailoring your demonstration to only those products or services that meet needs or problems you uncover in your questioning, and by asking trial closing questions, you can determine how your prospect feels about your presentation and suggested solution to your prospect’s problems. Then, by answering any questions or objections your prospect might have, you can set stage for tying off transaction. All that is left in closing process is to simply ask for business. About The Author: ------------------------------- Jelani Khalfani Will Personally Build A Money Making Website Just For You That's 100% Ready To Take Orders And Pull In Massive Residual Profits. Get Details And Signup Today At: www.PlugInProfitSite.com/main-7249
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