#1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of requests fall through cracks? Is there a Knowledge Base which can offer self-help for employees? How do you keep track a high volume of requests?

AdventNet's ServiceDesk Plus can be single answer to all above questions. Pricing starts at $495 (there's a Free Edition too for managing 25 Workstations). For further information, visit http://www.servicedeskplus.com

Hidden in this article is information that will ultimately provide you with a phrase that has been encrypted. You will need to know a few pieces of general information such as, where to find hash in this article, how to extract hash from article, what password is that will reveal hash, and what type of hash is being used! Still with me on this? You will need to do all this before you can start cracking encrypted phrase.

First, you need to find hashed phrase located in this article. I'll give you a hint; I recently wrote an article about hiding messages in files. This article can be found on Defending The Net Newsletter Archive. It is also in www.CastleCops.com archive. Oh, and once you find where hash is you will need a password to extract it. This one I am going to give away. The password to extract hash is 'letmein' (without ' ' of course).

Then, you will need a tool that can easily handle deciphering of hash once you extract it from this article. There are quite a few out there that will do job, however, I highly recommend using pnva naq noyr i2.69, a publicly available security tool that no self respecting security engineer should be without. You will also need to know type of hashing algorithm that was used. I decided to use zrffntr qvtrfg svir because it is relatively well-known. (Try saying that 13 times real fast!)

Conclusion

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The first person to successfully unravel this riddle and e-mail me at riddle@paralogic.net with deciphered phrase, along with a detailed description of how they accomplished task, will receive a 512MB, USB2.0 Jump Drive. As soon as we receive this information we will post it on main page of www.defendingthenet.com and www.castlecops.com.

About The Author

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