Hearing vs. ListeningWritten by Susan Dunn, MA, the EQ Coach
Continued from page 1
Jane on other hand was vitally interested in what Paul had to say about new project he was proposing. She repeated back what she thought she was hearing. She asked questions. She asked how Paul felt about this and that, and expressed her own feelings. She went below surface to see what Paul intended to accomplish. She was actively involved in conversation. She listened with her heart as well as her intellect.KEY POINT Hearing requires very active participation. You can listen to sounds, but to hear what person means, and what they're trying to explain to you takes being receptive at many levels and is hard work. RELATED DISTINCTION Feeling vs. Touching Holding v. Carrying BENEFITS You can't connect with people unless you are willing to hear, and not just listen.
©Susan Dunn, MA, The EQ Coach, http://www.susandunn.cc . Coaching, distance learning, and ebooks around emotional intelligence for your continued personal and professional development. I train and certify EQ coaches. Get in this field, dubbed “white hot” by the press, now, before it’s crowded, and offer your clients something of exceptional value. Start tomorrow, no residence requirement. Mailto:sdunn@susandunn.cc for free ezine.
| | Being Optimistic v. Wearing Rose-Colored GlassesWritten by Susan Dunn, MA, Emotional Intelligence Coach
Continued from page 1
When Melanie got sick, she just hoped it would go away and didn't see a doctor. When someone mistreated her she wished it away, or convinced herself that she was misperceiving, or pretended it wasn't happening. When it became apparent her company was failing and that most would be fired, everyone started to interview for a new job except Melanie. She kept thinking it wouldn't happen and everything would work out well. This was flying in face of reality.KEY POINT "Attitude is more important than past, than education, than money, than circumstances, than what people do or say. It is more important than appearance, giftedness, or skill." ~ Charles Swindoll BENEFITS When you use learned optimism instead of rose-colored glasses you know when to continue and when not to. Learned optimism is facilitator of all emotional intelligence competencies and makes your life work better. Wearing rose-colored glasses keeps you out of touch with reality, and unable to be proactive or responsive when you need to.
©Susan Dunn, MA, The EQ Coach, http://www.susandunn.cc . I offer coaching, distance learning courses, and ebooks around emotional intelligence. Mailto:sdunn@susandunn.cc for free ezine. For daily EQ Tips, send blank email to EQ4U-subscribe@yahoogroups.com . I train and certify EQ coaches through EQ Alive!, http://www.eqcoach.net . Start tomorrow, no residence requirement, global student body.
|
