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Ask Questions When you or your staff speaks with a prospect on phone make sure you ask how they heard of your business; was it a referral or an ad in local newspaper? It’s such simple way to gather valuable information many small business owners overlook it.
Be sure to ask your prospects how they heard of your business.
Make It Easy for Your Prospect to Help You Make it easy for your prospects to properly identify marketing piece to which they respond. If you have multiple phone lines into your office you can easily accomplish this by assigning a unique phone number to individual marketing efforts. This way, you or a staff member can ask what number your prospect dialed or, if you have right phone system you can look at phone to see which line call is on.
Data Entry Should Be Easy Too Once you or a staff member have garnered information you seek from your prospect, make it as easy as possible to have this information to be entered into your database system. If you employ a staff, make certain everyone is up to speed on your latest systems. Training is a must.
Move Your Marketing Forward The idea is to gather as much information as you can about which marketing mechanisms generate best (and worst) response, who is responding and why they chose to respond.
Once you have this information you will be better able to think like a future client, cater your marketing material to their needs and generate more leads and sales.
What are some other steps you can take to measure effect of your marketing efforts?
Marketing Coach, Jeremy Cohen, helps small business owners and professional service providers attract more clients, grow their business and be more successful with his marketing and web site enhancement service and his marketing guides. Get his free marketing guide: Jumpstart Marketing: More Profits, Clients and Success at: http://www.bettermarketingresults.com/marketing-services.asp