Conferences that have fewer people can be started at any time, whether just by opening a channel and inviting available into it or meeting at a standard time. Some companies even employ an open channel conference between members of same group.

This allows cooperative response to dilemmas. In instance of a problem, entire group can be alerted at once in order to take action or offer advice. This availability is much like usage of instant messaging between co-workers or others whether on-site or off.

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* Use inflection in your voice (avoid sounding monotone) * Don’t use “whatever,” “yeah, right,” “if you say so”

3. Check your body language Make sure your body language is saying to customer, “I want to help you.” Make sure you are doing following:

* Smile * Stand erect * Hands at your side, but never on your hips * Avoid leaning against counter or slouching in chair (especially while speaking on telephone as customer can hear your disinterest) * Look and act alive

4. Show Empathy (Understand Pain) Show customers that you understand their “pain.” Make comments such as

“I can understand why you would feel that way.” “If I were in your shoes I would feel same way” “I would be disappointed, too, if that happened to me.”

Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.

5. Commit to Action Let customer know that action will be taken; and then act. One without other is just a broken promise. Share with customer your clear plan of action such as following:

“I am personally going to take care of this for you. What we are going to do is…”

“I need to get additional information before I take care of this for you. I am going to talk with my manager. Would you mind waiting?”

These are just some of tools you can use to keep your customers happy and increase revenues. Apply them today to show that you care about your customers.