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A better way is to have a special "filter" with your email package that first sends a response to them, and then files it into a folder for later follow-up. That not only buys you a little time, but sends response from your email address so it appears more personal. You should examine that folder everyday, and be sure to get back to them with information they requested.
Try to pick a specific time each day to answer your email. This should be done from a place where there aren't distractions. If you are upset about something, or something is annoying you, don't answer your email until you are in a better frame of mind.
If you receive an email that really gets under your skin, and you feel need to vent - go ahead and do it - but don't send it yet. Some times mere process of "venting" will "sooth your savage beast". Wait a few hours, and read your response again. Most of time, you will either wind up deleting it, or putting it in a more civilized tone.
Never use bad language in an email. Not only will you exacerbate situation, but if a copy is forwarded to your ISP as a complaint, they may very likely cancel your account. The free email accounts especially have a "zero tolerance" for this, and so should you.
Never answer your email when you are pressed for time. Your impatience will be obvious and many will take offense.
Above all, exhibit a positive attitude. If you receive a negative email, thank them for their input, and let them know you will look into problem and get back to them. This at least lets them know you care, and are responsive to their concerns.
We live in a verbal society, and need to express ourselves in a clear, simple way is more important than ever. Don't let a "bad attitude", which is normally a transient thing, ruin your otherwise good sales practices.
Bob publishes the free weekly "Your Business" Newsletter Visit his Web Site at http://1-webwiz.com to subscribe. As a bonus, get 40,000 FREE E-Books from Larry Dotson, when you visit http://www.ldpublishing.com