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A lot of Ebay sellers have a written feedback policy that requires buyer to post feedback if they want feedback from seller. This allows seller to factor in buyer's feedback when leaving feedback. It also forces people who wouldn't otherwise give feedback to do so.
I personally do not use this system. When I receive payment, I leave feedback immediately. My feedback is always positive and descriptive. If I have something bad to say, I try to work it out with buyer first, rather than posting negative feedback.
In example I used above, giving negative feedback to a buyer would be equivalent of a store owner driving out to buyer’s house and posting a big, nasty letter on person’s door for everyone in neighborhood to see.
Leaving negative feedback like this is not only is a bad reflection on my business, but it can also prompt retaliatory negative feedback from buyer.
Afterall, if someone left that nasty note on your door for all of your neighbors to see, wouldn’t you at least exercise your right to leave a response on door of that someone’s business?
. . .again, this is why it is so important to avoid these exchanges altogether.
In general, it is pretty easy to avoid negative feedback as an Ebay seller. If you create a clear store policy and adhere to it, give refunds when they are warranted, and communicate with your customers whenever there is a problem, you shouldn’t ever have to worry about negative feedback.
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