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Once this need had been identified,
next problem was where to start. Opening my own shop was an option, but
economics of doing so were really not that attractive. Lighting is space hungry and
overheads associated with running a shop can be phenomenal. The other drawback was that whilst one shop would satisfy a few people, it didn’t really address
fundamental issue of providing a wide range of quality of lighting to as many people as possible as conveniently as possible. The answer lay on
Internet and via a mail order system, where people would not be bound by geographical or time constraints.
As
concept developed, I managed to enlist
cooperation of a couple of lighting manufacturers. This was not easy, since there are few suppliers who are prepared to take time to listen to your idea, let alone help you when you are not able to offer them any tangible evidence that you can deliver in any way, shape or form. Having secured
supply of products with David Hunt Lighting and Le Dauphin Lighting, I needed to find out how to set up a website and develop a mail order catalogue. I actually began by looking for an accountant, which is testimony to my optimism about
business empire that I was planning to build over
coming years! Within two meetings I had been introduced to a web designer and a marketing company, both of which were based locally. The brakes were off and before long I was immersed in a completely new world. After months of contemplation and planning, The Light Company (Direct) Ltd was formed and was rapidly taking shape. It was a further six months until all
pieces of
jigsaw came together and, on
19 January 2004,
website was launched and
mail order catalogues delivered.
As with many new business ventures,
early days are
most difficult and I am spending all of my time exploring ways in which I can make people aware of
extensive range of contemporary and classical decorative lighting that is on offer. I have already decided to open a showroom that will double up as my office design studio and mail order room. Although compact,
showroom will be far more suitable than
lock up on an industrial estate that I am currently using. It is a leap of faith, but having come this far, it is one that I feel has to be taken.
It is certainly a long way from
Accident and Emergency Department. I have swapped a career in
NHS to become an entrepreneur, even though I do not believe that I have
archetypical qualities of such. I am still nervous about taking risks and I still worry about what
future may hold, but my course is set and there is no backtracking. Although completely unconnected, my years working in
health sector have proved to be useful particularly in dealing with customers and suppliers. It seems that good communication, combined with
ability to deal positively with people who are demanding across a whole spectrum of issues and events, are distinct attributes irrespective of your industry sector. In a perverse sort of way, this is
aspect of
business that turns me on and which fuels my enthusiasm to succeed.

Carolyn James is a founder Director of The Light Company (Direct) Ltd, a mail order and Internet business based in the Cotswolds selling high quality distinctive lighting. For further information, please feel free to visit