Four Golden nuggets of Effective ListeningWritten by Eric Plantenberg
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Ask clarifying questions. Many times what we think we heard and what speaker intended to communicate are two different things. By jumping to conclusions or making assumptions, we frequently guess wrong. Often times people find that while they are thinking about meaning of past comments they are missing what person is currently saying. If you are not sure you understand what person said, make sure to ask a question or two that will clarify their comment. This should be welcomed by whoever is speaking, as it shows you are both listening AND interested in truly understanding what they are saying. Realize that much of communication is non-verbal. It is equally important to listen with your eyes as it is with your ears. By making good eye contact with speaker you will pick up much more of meaning behind what is being said. Facial expressions, hand gestures, and body language all play a vital role in understanding full message. By actively watching person speaking, you will also show your engagement and give them more confidence and energy in what they are saying.
Mastering art of listening certainly doesn't happen overnight, so be patient with yourself while you are putting your new skills to test, enjoy process, and as always….
Eric is president of Freedom Speakers & Trainers, www.deliverfreedom.com & an instructor & personal coach on memory, goals, attitude, time management & communication. He is a national know memory trainer that has worked with thousands of companies to enhance their memory. He is co-author of Winning The Name Game, an at home study course that teaches individuals how to remember the names of everyone they meet. www.winningthenamegame.com
Web Conferencing TipsWritten by Adi Gaskell
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Test your microphone prior to conference. Jimi Hendrix may have been able to use feedback effectively, it's more likely to deafen your colleagues however and won't get conference off to a good start. If you do get feedback play around with positioning of your speakers and microphone until you find optimum position. Clothing
Your company may be relaxed regarding clothing but try and remember camera. Bright colours and patterned clothing don't help transmission. Instead try and opt for colours such as blue or grey.
Consider effects of lighting on camera. Up lighting is generally considered best and should be in front of participants. Also beware of windows in camera shot. If windows are in shot try and use curtains or blinds to prevent glare ruining shot.
Adi is the founder of www.WebVideo4U.co.uk, a leading provider of Flash based streaming video solutions.