Continued from page 1
When you speak to
person use "I" messages. Say things like "I liked
way you did that" or "I think there is another way to do that." Avoid "You" messages such as "You're doing great." That can come across as patronising or insincere. "You're doing that all wrong" may cause conflict, lower morale and may not sort
problem.
When your giving feedback, focus on one or two things. You'll only confuse
person if you run off a whole list of attributes or misdemeanours. Be specific about job behaviour, focus on what
person did or didn't do, don't make a personal attack. Allow time for
message to sink in and allow
person to respond. You can then seek agreement as to what will happen in
future. If
person does not agree to take corrective action then you need to move to another level. When they do agree to take corrective action then make sure that you monitor it and give encouraging feedback.
Being direct with your people is better for you, better for them and better for you business, so save your "sandwiches" for lunchtime.
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