Five Secrets to Creating a "Goal" Medal Life

Written by Ed Sykes


Continued from page 1

* Lawyer(s) * Accountant * Tax expert * Business associate in non competing field * Retired executive * Association leaders * Customers

Note: Be very careful about whom you allow in your mastermind group. Ask yourself, “Who can help me achieve my goals through skills, knowledge, and honest feedback?” Honest feedback isrepparttar key. You don’t want “yes” people around you; you want people that will give you positive feedback that will set you back on course for success.

4. Embrace Challenges World class athletes embrace all challenges as a way for them to move torepparttar 123000 next level. They have a “bring it on” attitude and you can see it in their eyes. They realize thatrepparttar 123001 spotlight is on them and they relish it. They are bold in their actions and are not afraid of making mistakes. If they make a mistake or have a defeat, they “own” them. What I mean by “owning their mistakes” is that they say, “I maderepparttar 123002 mistakes today,” or “I didn’t play to my full potential today.” By taking ownership of their mistakes they take ownership for their actions. By taking ownership of their actions, they take ownership for improving their performance. They take time to learn from any setback.

What challenges are waiting for you at work? How can you improve your community by taking a leadership role? What challenges await you at home? Face them, embrace them, learn from them, and grow with them.

5. Don’t Ever Give Up! H. Ross Perot,repparttar 123003 billionaire businessperson and pass presidential candidate saidrepparttar 123004 following:

“Most people give up just when they’re about to achieve success, they give up atrepparttar 123005 last minute ofrepparttar 123006 game, one foot from a winning touchdown.”

How many times have we seen people overcome insurmountable odds to succeed? In sports,repparttar 123007 2003-04 Detroit Pistons wonrepparttar 123008 NBA championship againstrepparttar 123009 mighty Los Angeles Lakers. The underdog Villanova University basketball team wonrepparttar 123010 NCAA College Basketball championship against powerful Georgetown University.

There’srepparttar 123011 story of Gaston Gaudio. Many of you may be asking, “Who is Gaston Gaudio?” Well, he is a 25-year-old tennis player from Argentina who turned pro in 1996. During that time he had, at best, what would be called mediocre results. Going into February of this year, he had a losing record onrepparttar 123012 tour. Because he wasn’t winning, he barely earned enough money to get torepparttar 123013 next tournament. He asked friends in towns in which he was playing if he could sleep on their floors.

He had thoughts of giving up and going back to Argentina but he fought these off and wouldn’t give up. He believed that better things would happen. He earned a wildcard to play in one ofrepparttar 123014 four biggest tennis tournaments inrepparttar 123015 world,repparttar 123016 French Open.

Then a funny thing happened. He started to win againstrepparttar 123017 best players inrepparttar 123018 world. He won his way intorepparttar 123019 championship match. He was to face one ofrepparttar 123020 hottest tennis players and fellow Argentinean in Guillermo Coria,repparttar 123021 #3 ranked player inrepparttar 123022 world. Let’s say Gaston was not expected to win, much less be competitive.

The match started as expected with Gaston onrepparttar 123023 losing end, 0-6 and 3-6. Evenrepparttar 123024 television commentators suggested that Gaston quit playing, stop embarrassing himself against Guillermo, and call it quits. But Gaston wouldn’t give up. Guess what? Gaston started winning games against Guillermo. He wouldn’t give up. He believed he could win more games…and he did. Thenrepparttar 123025 incredible happened…he wonrepparttar 123026 French Open.

Gaston, just a month earlier didn’t have enough money to stay in hotels, took home a $1 million paycheck andrepparttar 123027 tennis world took notice. He won because he believed, persevered, and wouldn’t give up.

Do you believe in yourself, your goals, enough to defeat any obstacle that may get inrepparttar 123028 way of your success? Take a hard look at your goals and say, as Gaston did, “I believe in myself and my goals. They are worthy of my efforts. No matter whatrepparttar 123029 naysayers say, no matter what obstacles get inrepparttar 123030 way, I will not give up!”

Start today. Apply these tips and you too can have a “goal” medal life!

Ed Sykes is a professional speaker, author, and success coach in the areas of leadership, motivation, stress management, customer service, and team building. You can e-mail him at mailto:esykes@thesykesgrp.com, or call him at (757) 427-7032. Go to his web site, http://www.thesykesgrp.com, and signup for the newsletter, OnPoint, and receive the free ebook, "Empowerment and Stress Secrets for the Busy Professional."


How to Deliver Exceptional Customer Service

Written by Chas Brothers


Continued from page 1
7.)Care for your customer. If you think your customer needs you, you won’t be in business long. This means what it says – too many times I’ve been in meetings where this was paid lip service and its importance downplayed. 8.)Put yourself in your customers shoes – What are their concerns? Are they legitimate concerns? Do you have a plan to assist them? 9.)Customers are looking to you to help them put to rest any fears, doubts, or apprehension they may have regarding a recommended repair, service, etc., do you possesrepparttar knowledge or skill to assist them? Often time people will try to guess at an answer rather than appear less knowledgeable when in all actualityrepparttar 122999 customer would prefer honesty. 10.) Be honest and sincere in your deliberations with a customer. This one simple act will be welcomed like a breath of fresh air. You have got to know that byrepparttar 123000 time a customer has reached you they are upset and feel that they’ve been gettingrepparttar 123001 runaround or have been lied to. 11.) Never promiserepparttar 123002 customer anything you can’t deliver. That goes equally for a follow up phone call. If you tell your customer you will call – do it! Even if it’s to tell them you have nothing to report. I don’t have enough fingers to countrepparttar 123003 number of times a customer was surprised to get a return phone call. 12.) Never forget what it’s like to be a customer! We are all customers in one way or another and deserverepparttar 123004 same respect we demand from others.

By doing these things you will inspire a customer base that’s loyal and will return to you again and again. These customers will also providerepparttar 123005 best free advertising imaginable – word of mouth!

Byrepparttar 123006 same token one bad customer recommendation can cost you a large number of potential sales byrepparttar 123007 time they’re done spreading around how they were treated. Additionally, today’s consumer hasrepparttar 123008 advantage ofrepparttar 123009 internet to not only entertain but to educate them as well.

This is not rocket science just basic common sense and treating peoplerepparttar 123010 way you would like to be treated. Somewhere alongrepparttar 123011 line, we lost this concept, and along with that, revenue, repeat business, our initial customer base and free advertising.

If your customer genuinely feels wanted and appreciated, you have succeeded in delivering exceptional customer service and you will have set in motion a winning formula that will guarantee your success!

Chas is a Home Based Business Owner, Motivational Writer, and an Independent SFI Marketing Representative and may be reached at; http://work-from-home-make-extra-income.com or brothec@msn.com



Chas is a Home Based Business Owner, Motivational Writer, and an Independent SFI Marketing Representative and may be reached at; http://work-from-home-make-extra-income.com or brothec@msn.com




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