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"I don't need that", he said. "I told them to take their business elsewhere." Sometimes you've got to 'fire' your customers!
I know a graphic designer in New York who had a client that was very slow paying. In fact, on several occasions he even reduced their agreed-upon fee because of what he claimed were "delays" caused by my friend that were totally fabricated. He has asked her to do another project: she told him "no".
Some customers need to be 'fired'.
In my software business customers typically installed product on their corporate computer (not a PC, but a large "mainframe"). The software arrived on a tape and process took about 2 hours. Some of them installed it with no help from me whatsoever; some of them needed help opening box that tape came in. The latter customers were usually ones that needed to be 'fired'.
It's important to define what you consider to be a "good" customer or a "bad" customer. When someone crosses line, you have to decide whether that particular person is "worth trouble'. Only you can make call, but you may be surprised to realize that they aren't.
If so, send 'em packin'. You can't please everyone, but you can wear yourself out trying to, so if match isn't right you both will be better off if you sever business relationship.
It only hurts for a second.
Then, a wave of relief will flood over you and you'll know you did right thing.
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