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3) Praise Others!
It is easy to tell everyone what they are doing wrong. Seems like that is what most folks concentrate on these days. We are all imperfect, and you would never run out of material. However, try to encourage others by expressing thanks for what they do right. It will go a long way toward forming lasting relationships with people.
When something does not go right, don't be so quick to complain. Here is an actual email we received from someone. Keep in mind that this is first time we had heard from this person. What would be your thoughts on them as an individual?
"tried to call at 7:30 CST, which is same as 7:30 MDT isn't it? Any way line was dead. tried 3 times past 7:30 before and past MDT. Dead. carelessness irresponsibiltiy is teh name of game. Screw somew over some how. hello arrogance"
(Misspellings and grammar mistakes as received)
Turns out that this person tried to call in on one of our conference calls, but mistakenly thought that Mountain Time was same as Central time. No biggie, an easy mistake to make. However, do you see how this accusatory and negative email was going to benefit anyone? Would it make you want to do business with them? We received several other emails from them - all were negative. It's easy to see that this is a miserable person who has a habit of tearing down others.
Don't let yourself fall into that pattern! Once you're stuck in it, things can really get bad and ugly. Focus on praise for things done right and you will win friends and influence folks to do even more for you!
Many times negative person as mentioned above will complain because they don't understand something. Again, take some time to learn. Once you learn new things, you life will become even more exciting for you. You won't get stagnant and defensive with every little thing that goes wrong. In fact, fewer things will go wrong for you because you have done your homework. You will still have to deal with inactive negative people, world is FULL of such ones - But you won't be one of them!
So there you have it, big 3 confidence and biz builders - take action, stay positive, and praise others. Why not start today?
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