Continued from page 1
I put on my best telephone shouting voice and demanded
"forms" be couriered. To my surprise they were sent. But they turned out to be a scrappy six page letter, again from Chuck Berry, full of
same nonsense but seeking no further information than what was on
original form they received from Super Fund A. It didn't contain any instructions on returning
"form."
So I put on my telephone shouting voice again and said I was coming into
office to hand deliver
"form" and to collect
cheque. I managed to convince one of Chuck Berry's offsiders to expect me at 3pm.
So when arrived at Super Fund B's office I asked for Chuck Berry's offsider, cooled my heels in reception and waited a few minutes. He didn't appear, but
office boy brought down another letter from Chuck Berry, and
cheque. They were not in
slightest interested in
"forms" thus confirming what I already knew - they were a meaningless prop, used to cover up inefficiencies.
I walked to
other end of
city and deposited
cheque in Super Fund A. What a relief! Although I had lost a couple of hundred dollars due to stock market changes over
two-week saga I had last disentangled myself from Chuck Berry and his crew.
I learnt a few lessons from my experience.
Higher fees doesn't give better service. Super Fund A costs me less than $3 per week in fees, Super Fund B, with a lower balance used to cost me about $10 per week.
Featherbedding and overstaffing leads to lower levels of service. The overblown bureaucracy at Super Fund B invents procedures and "forms" in an effort to convince management that it is performing a service. Inevitably a bureaucracy in this mode becomes a haven for people with little idea of service, but with a strong determination to stick to
rules and to cover up for colleagues and organisational malfunctions. The public and
company suffers as declining morale and shoddy practices replace cheerful efficiency.
A bit of determination goes a long way. If I had waited for
slow grinding of
wheels in Super Fund B I may have eventually got my money, after I had paid them a couple more weeks of "management fees" I feel I have had a moral victory in that I have partially thwarted
schemes of Super Fund B to deprive me of my rights.
I hope this little tale helps someone who is being done over by people who are being paid to help us.

Darby Higgs is manager of Ozarticles, a clearinghouse of web articles dealing with Australian themes. See www.ozarticles.com