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Don't be alarmed if at some point
vendor asks you what your budget is for
project. If you are working with a reputable firm, they are using this question as a means of establishing whether or not they can offer you a viable solution within your price range. Good consultants will refer you in another direction if they are unable to meet your needs.
Implementation Timeline: A successful implementation is dependent on a realistic timeline. After having established your timeline, determine whether or not you have
capacity to meet your timeline and then determine whether or not
consulting firm has
capacity to meet your timeline.
Good clients are working proactively so that they can enjoy
luxury of making good decisions. Good consultants are managing client expectations so that projects are managed and completed according to a mutually agreed upon and well communicated schedule.
Research
Product and
Vendor: Your decisions goes beyond that of product selection. It is equally important to research
vendor. Have a list of questions you ask each vendor. Start with
following list of questions.
-> How long has
vendor been in business? -> Historically, what has their commitment been to
end user? -> How have they managed to keep up with changing technologies? -> What is
guarantee? -> Is there a guaranteed response time? -> Is
product supported locally? -> Can you view
working product at a local business?
Selecting a Consulting Firm: Successful software implementation can only happen if both you and
consultants are equally committed to
project. When you have identified two or three plausible software solutions, your final decision will be made based on which consulting firm you feel can best help you achieve your goals. Pay attention to details, and ask a series of questions of each firm.
-> Throughout
sales process
consulting firm is courting you--it doesn't get any better than this. Are they readily answering your questions or are you waiting 2-3 days before your calls are returned? -> How long have they been working with this product? -> How and why did they choose to represent this particular product? -> What is their professional background? -> Were they end-users? -> What is their implementation process? Is it tangible? Can you see
materials? -> Who are their clients? -> Ask for references for whom a project has gone smoothly and also ask for references for whom
project went less smoothly. The idea here is to find out how
consultants handle things when
going gets tough.
Remember, if it sounds too good to be true, it probably is and when people tell you who they are, listen.

Niki Bohne is the Director of Management Consulting at Kern, DeWenter, Viere, Ltd. For free newsletter subscriptions on topics ranging from estate planning, tax impact and nonprofit organizations go to http://www.kdv.com.