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Third Ė take notice of correct spelling of peopleís names. Iíve lost count of number of times that people have replied to an email of mine and spelt my name as either Kathy or Cathy Ė itís neither. In addition, Iím sure spelling of your own name is just as important to you and it is quickly noticed when someone spells it incorrectly.
Itís these little things that make difference between an average business operator and one who does that extra something Ė every little thing counts when it comes to attracting clients and associates and keeping them. Taking time to care about these things and looking after even a clientís name goes a long way to developing good business relationships.
Article reprinted by permission Kathie M. Thomas, Founder "A Clayton's Secretary". Kathie is a multiple award winner in her industry as a Secretary and Virtual Business Operator, and has 30 years' experience in the secretarial/ administrative field. www.asecretary.com.au