Email Etiquette: 7 Tips for Better CommunicationWritten by Dina Giolitto, Wordfeeder.com
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5. Include original transcript along with your reply. Imagine getting an email from your client out of blue that says: "Yes, I totally agree"--and nothing more. HUH? Avoid confusion of a delayed and incomplete reply. Instead, leave original remarks in so you can trail path of communication! If conversation is lengthy, you may want to copy a snippet from their email, add a response of your own in a different font or color, copy another snippet, so on and so forth. This ensures that you won't miss any questions or remarks that require further comments.
6. Utilize your subjectline. The subjectline is there as a handy reference, so be consistent. Let's say you're sending a draft of web copy. Choose a naming convention, such as: Web Copy Draft 1, and stick with it. Your next draft should be named, Web Copy Draft 2 using exact same punctuation and capitalization. Why? Because you'll be able to sort your emails later on and extract what you need when you need it.
7. Know when conversation is over. We're all busy, so as much as you want to be attentive to your client's needs, you don't want to pester them incessently, either. Suppose you've already had five or six email back-and-forths. All relevant points have been made and you're dwindling down to "Thanks alot" - your cue that This Conversation is Ending. If they say, "OK, thanks-- I'll be in touch," don't reply with "Great! When?" Just let it go until next time.
Email is a handy tool that can make or break your professional relationships. Use it to your advantage with clear and concise correspondence. If you do, you'll be sure that clients and colleagues alike will regard you as an excellent communicator!
Copyright 2005 Dina Giolitto. All rights reserved.
Find out how crisp, targeted copywriting can make a world of difference for your business. Dina Giolitto is a Copywriting Consultant with ten years of experience. Visit Wordfeeder.com for free tips on branding, copywriting, marketing and more. Request a project quote by email: firstname.lastname@example.org.
Make Use of the Signature Line in Your EmailWritten by Susanne Myers
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The idea is to get as much exposure for your business as possible. Maybe one of your friends has a slow day at work and clicks on one of your links out of boredom and ends up making a purchase.
You may also want to consider all funny stories, pictures, jokes etc. that inevitably end up in your inbox. Imagine, if you just forward them to 5 people, who forward them to 5 of their friends and so on. All of a sudden your signature links have to potential of reaching hundreds of people.
To make this even more effective, take it a step further and add your link right above story, joke or picture, with a little "brought to you by www.your-url.com." Spend a few minutes today setting up your signature line, or if you already have one, make sure your links are working and come up with some fun lines to go along with it.
About the author: Susanne is a partner of www.WAHMWannabe.com, the one-stop online WAHM shop. WAHMWannabe offers home business comparison, business tools, work-at-home related articles, a unique WAHM marketplace, message boards, and a whole lot more. Be sure to stop by and check out what's new, as WAHM resources are added constantly!