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-publish a list of consumers who refuse to pay their debts (except to a credit bureau);
-use obscene or profane language;
-repeatedly use
telephone to annoy someone;
-telephone people without identifying themselves;
-advertise your debt.
False statements. Debt collectors may not use any false statements when collecting a debt. For example, debt collectors may not:
-falsely imply that they are attorneys or government representatives;
-falsely imply that you have committed a crime;
-falsely represent that they operate or work for a credit bureau;
-misrepresent
amount of your debt;
-misrepresent
involvement of an attorney in collecting a debt;
-indicate that papers being sent to you are legal forms when they are not;
-indicate that papers being sent to you are not legal forms when they are.
Debt collectors also may not state that:
-you will be arrested if you do not pay your debt;
-they will seize, garnish, attach, or sell your property or wages, unless
collection agency or creditor intends to do so, and it is legal to do so;
-actions, such as a lawsuit, will be taken against you, which legally may not be taken, or which they do not intend to take.
Debt collectors may not:
-give false credit information about you to anyone;
-send you anything that looks like an official document from a court or government agency when it is not;
-use a false name.
Unfair practices. Debt collectors may not engage in unfair practices in attempting to collect a debt. For example, collectors may not:
-collect any amount greater than your debt, unless allowed by law;
-deposit a post-dated check prematurely;
-make you accept collect calls or pay for telegrams;
-take or threaten to take your property unless this can be done legally;
-contact you by postcard.
What control do you have over payment of debts?
If you owe more than one debt, any payment you make must be applied to
debt you indicate. A debt collector may not apply a payment to any debt you believe you do not owe.
What can you do if you believe a debt collector violated
law?
You have
right to sue a collector in a state or federal court within one year from
date you believe
law was violated. If you win, you may recover money for
damages you suffered. Court costs and attorney's fees also can be recovered. A group of people also may sue a debt collector and recover money for damages up to $500,000, or one percent of
collector's net worth, whichever is less.
Where can you report a debt collector for an alleged violation of
law?
Report any problems you have with a debt collector to your state Attorney General's office and
Federal Trade Commission. Many states also have their own debt collection laws and your Attorney General's office can help you determine your rights.
If you have questions about
Fair Debt Collection Practices Act, or your rights under
Act, write: Correspondence Branch, Federal Trade Commission, Washington, D.C. 20580. Although
FTC generally cannot intervene in individual disputes,
information you provide may indicate a pattern of possible law violations requiring action by
Commission.

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