Scenario 3- Is a variation of number 2. This time when attendant checks oil, he sees level is truly a half quart low. He tells customer that they are a half quart short and makes sale. He tops off level and offers remaining half quart to customer, who of course refuses. Who wants to put a messy half quart of oil in their car? He returns that half quart to rack. When another customer comes in a half quart low, guess what happens? He’s now sold same quart of oil to two different customers.

Scenario 4- This scenario is similar to last one except when attendant goes to get a bottle of oil to put in car, he takes a bottle that's already empty from rack and goes through same procedure. -Julius Simmons.

‘AND’, ‘+’ or ‘Must include’: Blocks results that don’t have keywords that were inputted within a site.

‘OR’ or ‘Should include’: Will allow sites with one or more of keywords that were inputted.

‘NOT’, ‘-‘ or ‘Must not include’: Prevents sites containing keywords that have been specified by user from being listed.

If a string of keywords are contained by “speech marks” these will be searched for as if they were a single word. E.g. “A hotel in Paris” would list primarily all hotels in Paris whereas A hotel in Paris, without speech marks, would list a lot of hotels that might have nothing to do with Paris.

Searching methodology

Without some sort of plan, it will be easy to get lost among myriad of web pages out there on Web so it is important you keep track of:

1.What you are searching for. 2.Where you have been. 3.A list of URL’s (Uniform Resource Locator) you wish to follow up on.

Some of you might laugh, but it’s easy to get distracted and it’s important that, if you are searching for a specific piece of information, you do not get sidetracked.

Documentation

It is important, when you are collecting information, that you have an understanding of Copyright Laws. This basically means when you are storing your information make sure you display who wrote it and site that you got it from.

Information organisation

What do you do with all information you collect? Lots of people just copy and paste onto poorly labelled documents into non-descript folders and then wonder why they can’t find it when meeting is in ten minutes.

Labelling is important. One of greatest mistakes I often see is when people insist in using some sort of code to define whatever contents they have e.g.: ‘foot86Engwcg’ = ‘1986 world cup, English football team, goalie’, I mean, what’s point in using code. We don’t have any restrictions saying we have to use no more than a dozen letters, do we?

When creating a document, always save it with a name describing whatever content is about. Save document into a folder that has been clearly marked with whatever topic it is meant to hold.

That may seem long-winded but it becomes invaluable when your research begins to grow and you end up with over a thousand documents or book-marked sites. It will also improve your chances in finding any particular document in future when using search facility.