* Observe and listen and let everyone see you do it.

* Make certain your visits are spontaneous and unplanned.

* Talk with employees about their passions -- whether family, hobbies, vacations, or sports.

* Ask for suggestions to improve operations, products, service, sales, etc.

* Try to spend an equal amount of time in all areas of your organization.

* Catch your employees doing something right and recognize them publicly.

* Convey image of a coach -- not an inspector.

* Encourage your employees to show you how real work of company gets done.

MBWA works best when you are genuinely interested in employees and in their work and when they see you as there to listen. It sometimes requires follow-up. When you can't answer an employee's questions on spot, get back to them with an answer within 48 hours.

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Ironically, supervisors and managers are sometimes fearful that by telling employees what to do, they will alienate them or make them feel inadequate. However, more often than not, clear expectations actually comfort employees and give them power to get right job done, in right way. That is not to say that supervisors should dictate every step of way; that only stifles creativity and eliminates possibility of improving processes. Nor does setting expectations guarantee success every time.

But don’t let these fears and risks dissuade you from providing employees with appropriate targets. Keep in mind each employee’s skill, experience, education, and preferred learning and communication styles. Provide challenges within employee’s reach. With a clear target, and your coaching and feedback to improve aim and execution, you’ll be amazed at how well employees can hit mark. And that kind of success can be contagious!

Reprint Information Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the: * article in its entirety; * byline of writer; * information about writer, which is available at end of each article; and * contact information, including our toll-free phone number in U.S. (800-886-2MAX) and website address (http://www.AchieveMax.com).

We would appreciate a tear sheet or electronic copy of articles you reprint.