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Keep a record of date, time and name of any person you speak with about your complaint. If they are unable to resolve your complaint immediately, ask when you can reasonably expect a follow-up phone call.
Thank You End your conversation by thanking them for their help. If you have person’s name you are speaking with, address them by name, “thank you Angela”.
When problem is resolved to your satisfaction, you may even want to write a simple thank you note. People who work in customer service appreciate this more than you may realize.
If you don’t have time or patience to write a letter, here’s a great resource I found online: www.planetfeedback.com. You simply fill out a form on their site and they will compose a well-written letter you can then send to company. Better yet, they’ll even tell you best person to send it to. And it’s free.
Use these steps “to your credit” next time you have a complaint, and you’ll have greater success and results.
Author: James H. Dimmitt. James is editor of "TO YOUR CREDIT", a weekly free newsletter. Subscribe to the newsletter by visiting http://www.yourfreecreditreportnow.com. He is also author of “Identity Theft - How to Avoid Becoming the Next Victim!” available at http://tinyurl.com/bc45