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5.I will understand that not everyone will have same opinions as I do and that is A.O.K.! I will make a point of only sending e-mail that clearly states my opinions without personalizing issues at hand. Constructive conversation and exchange of ideas is one of great things about being online and not everyone will agree with my POV. Boy, wouldn't that be boring!?
6.There is no place online for profanities, accusations or rudeness. If I run into problems with another onliner in a chat room, message board or by e-mail who does not communicate with clarity and courtesy, I will simply cease communicating with them. If I need to respond, I will take high road and not stoop down to level of personal digs and innuendo. I will report ongoing abusive e-mails or threatening behavior to my ISP for proper handling.
7.I will be very respectful about how I use my employer's technology resources understanding they are paying bill and I am on their time. I will make a point of reviewing my employer's policies then following them to avoid any problems.
8.I will avoid formatting my e-mails with colored text, bolding, italics because I know it may not look same as I intended when received on other side. I understand that many prefer plain text in their communications and that if I communicate with clarity formatting really is not necessary.
9.If I do use my "leave mail on server" feature of my e-mail program, I will be diligent about unchecking it and clearing my e-mail account's inbox so that my e-mail box does not become full and bounce/return e-mails to those making an effort to communicate with me.
10.I will make a point of understanding each online service or Web site I choose to use by reading their Frequently Asked Questions or Help area. I understand that if I do not review these areas, I could misunderstand or do something incorrectly and need to eliminate my actions or lack thereof as a possible cause of a perceived problem before pointing fingers at others. If in fact something does appear amiss, I will e-mail with courtesy asking for their assistance in resolving my difficulties rather than making blunt demands or accusations.
There you have it! Your 10 Little Courtesies to work on for year ahead so that folks don't cringe when they see your name in their inbox. Just imagine if everyone online made these efforts? Joy, joy! ;-)
Judith Kallos is an authoritative and good-humored Technology Muse. Check out her new book: "Because Netiquette Matters! Your Comprehensive Reference Guide to E-mail Etiquette and Proper Technology Use" @: http://www.BecauseNetiquetteMatters.com