About DialResults®

DialResults® was conceived out of pure frustration with lack of customer support in call center industry. Combining their decades of experience, DialResults® developed a product based on technical expertise and backed by solid customer service. The fully FTC compliant, intuitive Web Agent Predictive Dialers software comes with nearly double customer support of closest competitor.

About Data Management Services

Data Management Services (DMS) is a division of a privately held corporation, Data Technologies Corporation, founded in 1979, and headquartered in Mesa, Arizona. Currently providing software and database support to clients throughout Southwest. Their strength lies in their ability to understand business processes from concept to reality. Their developers have 100-combined years of hands-on application development experience. The team consists of Microsoft® Certified Professionals, Developers, Architects, and Designers. These technical capabilities qualify them to be able to quickly analyze and thoroughly implement business applications for clients.

RESILIENCE One of biggest detractors from concentration and productivity is stress. Building resilience is best way to tolerate stress according to a recent Wall Street Journal article. Resilience, an EQ competency, means being able to bounce back after setbacks, disappointments, rejections and losses while retaining a hopeful and enthusiastic outlook.

According to Al Siebert, Ph.D., who has studied resilience for many years, one of attributes of a resilient person is having many different characteristics, for instance being able to be rigid ORr flexible, analytical OR creative, as required by particular situation. This requires also being able to access all parts of your brain – emotions and thinking, left and right brain. This is EQ in action.

FLEXIBILITY Being flexible means being able to generate alternate solutions when you “hit wall.” Whether it’s a person you can’t get around, or an idea you know will work but may not initially be popular, or a change in office systems, or a turf war that needs managing, having many alternate ways of approaching challenge maximizes your chances of success.

POSITIVE ATTITUDE Optimism is facilitator of all EQ competencies and fuels productivity and high performance. A high score in optimism is single best predictor for successful sales peoples ( http://www.eiconsortium.org ), and is crucial to performance situations such as giving presentations and negotiating.

HOW TO INTRODUCE EQ A model program begins with assessing each individual’s EQ ( http:/ inyurl.com/z94t ). Then start everyone on The EQ Foundation Course© which explains competencies and raises EQ as it is taken. It is interactive and on Internet, self-paced, active learning, 12 modules, and comes with a workbook.

Then each individual receives coaching weekly to work on competencies that need improving. Weekly group meetings can facilitate group learning. 3 months is recommended minimum amount of time for this sort of learning. A post-program assessment measures results.

Alternatively, managers and executives can take this program and learn how to coach others in EQ.

Participants in a well-designed and initiated EQ program will increase their ability to work together, to lead more effectively, to manage themselves and motivate others better, to be more flexible and creative in finding solutions, to focus better and act with intent, and to be more resilient, and therefore, ultimately, be more productive.