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Benefits of Using Remote Agents or Multi Site Contact Centers
1. Lowers operating costs.
Agents working on a DialResults IP enabled predictive dialer solution from home or from a remote location means a much smaller contact center facility is required — for major cost savings for a contact center’s business model.
2. Lower telecommunications Costs
Contact Centers routing calls over DialResults IP network will dramatically reduce a contact centers costs for inbound and outbound calls or any type of multi media application.
3. Seamless service. Agent’s that are on DialResults IP solution will now have benefit that CSR’S physical location is now transparent to everyone: agents, callers, and called 3rd parties. DialResults new IP technology, also allows contact centers to maintain high-quality of seamless service, so when one contact center location is closed, goes down or reaches its call handling capacity; calls now can be automatically routed to another location or a group of off site agents.
4. Easy administration.
Separate sites or remote at home agents has been difficult to administer centrally with only one management team. Now DialResults IP predictive dialer solution allows ease of use with seamless administration of all remote locations and at home CSR’S. For more information call 1-888-839-3613 ext. 4581 or 1-602-445-6201 and please visit http://www.dialresults.com .
Richard Logan has over 15 years in the call center arena. Both as a Telemarketing manger to selling of predictive dialers starting in UNIX to the new IP Multi Media Predictive Dialer systems.