DialResults’ Converged Communications Solutions for your contact center by Richard LoganWritten by Richard Logan
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DialResults VoIP predictive dialer and IP enabled PBX solutions are exciting technologies that promise to make your call center business dramatically more efficient, convenient, and cost-effective. DialResults, which bases both voice and data communications on a single infrastructure allows greater contact center efficiency. A single network environment significantly reduces integration. The result, with DialResults systems is greater productivity and a faster return on investment. DialResults Web-Enabled, Multimedia Contact Center When a call center uses DialResults Web-enabled technology, customers can send email, participate in conferences, talk live over Internet, be guided through Web page content, and chat online. If they need more information about one of your products before making a purchase, they can click a push-to-talk button on your company's Web site to activate a phone call - possibly over Internet - and talk to a live agent who can answer questions and close sale. A push-to-talk option can bring web to life and capture customers during "critical moments" of a purchase decision. Multimedia contact centers can receive queries via phone, fax, email, or Internet; allowing customers to contact you in way they prefer. Since it is more convenient to reach your organization, customers are more likely to do business with you - instead of your competition. Your salespeople will be able to close more new business and generate substantial repeat business. Whether you are new to converged communications, want to add additional capacity or enhanced functionality, fastest and easiest way to get started is to call sales at 1-888-839-3613 or read more about convergence at http://www.dialresults.com/emerging.html
Richard Logan has over 15 years experence in the call center industry
News & Events- Case Studies- DialResults Written by Richard Logan
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Lymcore moved from manual dialing to a predictive dialing system for same reasons most telemarketing companies make change: increased productivity and efficiency. The DialResults/Alliance Systems solution increased Lymcore's productivity by more than 500 percent. Before implementation, Lymcore agent's made approximately 100 sales a week. Today, they generate between 100 and 120 sales daily. Due to call agents' impressive productivity, Lymcore asked DialResults to assist them in nearly doubling predictive dialing solution to 150 workstations. Designed as a standards-based, highly scalable and flexible system, Alliance Systems' open communications platform easily accommodates Lymcore's growth. "Alliance's communication servers are readily scalable and capable of expanding and growing with Lymcore," Logan concluded.
Richard Lo9gan has over 15 years in the call center industry