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oThe development of a survey in a password-protected area of your website. oPurchase of an opt-in e-mail respondent list. (Opt-in lists are available from companies like Survey Sampling, Inc.) Make sure sample size is proportionally related to
size of
population you are targeting. oSend broadcast e-mails to members of
list. The e-mail will instruct recipients to click on
link to take them to
password-protected survey. An incentive will help boost
response rate. oUpon completion of
survey,
database of answers can be queried to pull information based on selected variables. The data can also be exported to a statistical software application for further analysis. oUpon completion of
survey, a new survey can be developed using
online administrative screens provided by high-end survey developers and
process starts over again.
The advantages of
online market research survey are numerous. From
development time to
delivery of results, these surveys present distinct advantages over traditional research methodologies.
Online surveys can also be designed to appear in a pop-up box at specified locations on a website. Such surveys will ask
visitor if they have a few seconds to take
survey and then proceed to ask them a few questions about their site experience to that point. By asking a series of questions
company can ascertain if
site is well received by
visitor. If not,
survey should provide specific clues to improve your site.
To summarize, online surveys offer
following benefits over standard surveys:
·Speed of set up - using web-based administrative screens, online surveys can be set up and delivered quickly. ·Data entry - Respondents do
data entry, so no data entry staff is required. Additionally, accuracy is greatly improved since no data is being rekeyed. ·New designs and concepts can be presented online. Respondents can view new products, packaging and other offerings online while they are responding to
survey. Standard surveys required mailing package concepts to
respondent in advance. The costs associated with printing, postage and data entry, combined with
time inefficiencies, make online surveys far superior in most instances. ·Results are tabulated quickly for fast analysis. ·Early results are showing better response rates. One company that has typically surveyed their employees in
past by traditional means has seen a response rate improvement from 25 to 50% since moving their surveys online.
The opportunities to learn from your customers using
Internet are enormous. By surveying your customers, prospects, and employees online you can uncover opportunities and address issues faster, more accurately and at greatly reduced expense.

Brent Niland Spindustry Systems, Inc. ph. 515-225-0920 bniland@spindustry.com www.spindustrysystems.com