Dealing with Conflict

Written by Jeffrey W. Drake, Ph.D.

Continued from page 1

Can you imagine what kind of conflict a get-the-job-done supervisor would get into with a think-about-the-details type person ifrepparttar supervisor didnít respond appropriately to their style? The get-the-job-done supervisor probably may have greater success withrepparttar 141055 enthusiastic adaptive type person. The enthusiastic adaptive type person tends to react immediately and adapt to different work experiences as long as they are interesting and motivational. By understandingrepparttar 141056 other personís point of view, managers and supervisors will have a more productive work environment.

Reprint Information Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the: * article in its entirety; * byline ofrepparttar 141057 writer; * information aboutrepparttar 141058 writer, which is available atrepparttar 141059 end of each article; and * contact information, including our toll-free phone number inrepparttar 141060 U.S. (800-886-2MAX) and website address (

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Jeffrey W. Drake, Ph.D., is a professional speaker for AchieveMaxģ, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Dr. Drake has made presentations ranging from time management to empowered teams and project management to communication styles. For information, call 800-886-2MAX or visit

Communicating In Chaotic Environments

Written by Robert F. Abbott

Continued from page 1

Teams should ask: What information do we need? Why do we need it? Where and when can it be found? Who will get it, and from whom? This takesrepparttar information shopping list to a new level, without necessarily adding a lot of time torepparttar 141017 process. Withrepparttar 141018 specifics identified, gatheringrepparttar 141019 information should be quicker and easier.

On a related topic, technology opens up a number of interesting opportunities for better communication in such an environment. Email, discussion groups, and internal databases offer ways to get and give critical information.

On a smaller and less chaotic scale, I've set up several closed, Internet discussion groups for associations with which I volunteer. They provide excellent forums for discussion between meetings or other get-togethers.

Perhapsrepparttar 141020 biggest challenge is to create electronic mechanisms that actively draw out information, rather than just passively route it torepparttar 141021 participants. One way of doing this might be to set up groups in which requests for information are posted and answered.

While such a process might not work for some organizations,repparttar 141022 thrust behind it should work for most. That is, we can build effective communication systems when we start with a strategic approach, working backward from our objectives torepparttar 141023 things we will do.

In summary, even in chaotic environments, we can develop systems that lead to good communication, allowing us to get and give critical information.

Robert F. Abbott writes and publishes Abbott's Communication Letter. Learn how you can use communication to help achieve your goals, by reading articles or subscribing to this ad-supported newsletter. An excellent resource for leaders and managers, at:

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