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Not only does this save us time, (and money), in technical support, but we have had more than one customer tell us that they purchased their web hosting from us because of this very page!
There are other tools available for you to purchase "movies" of "how do I do _______" for CPanel, etc. But many people don't use their speakers, others don't have quicktime installed and hesitate to ever install anything that pops up asking them to install it - I don't blame them. Plus, a hand reference of links makes it easy for you to cut and paste relevant ones as answers to trouble tickets.
This article may freely be reprinted on your web site or BLOG as long as all links and author information are not altered or disabled.
Toby Wolf was one of the online pioneers, beginning consulting in 1990 & has done work for companies like Dell, AOL, SBC & Amoco. Toby is the founder of AlphaOne Technology, & has designed, managed, or provided search engine optimization for over 200 web sites since 1997. E-Mail Toby