Is this what customer service on web is coming to? What ever happened to (the customer is always right?)

I realize that web sites that are doing very well are very busy handling a lot of daily chores, however customer service needs to be at very top of their list if they want to continue to be very busy.

I know some sites still have excellent customer service, three of those are, Host4Profit, Graham Hamer of Profit-Plan and Terry Dean NetBreak Throughs. I have received excellent customer service at these web sites.

Now I know there are a lot more with excellent customer service, but I also know that an awful lot of top sites are failing miserably.

Customer support is one thing that will make or break a great web site with great products faster than you can say scat.

6. Prepare 24/7 you don’t write speeches, you find them everywhere in hotels, from family experiences, in supermarkets and restaurants. Retrieve them and retell them. Don’t lose out on great material because you didn’t have your note pad near you. Why not invest in a mini-tape recorder and record ideas as they occur throughout your day.

7. Speak to ways people learn; auditory, visual and kinesthetic. Know your audience so that you can offer right mix. Research suggests 40% are visual, 40% are kinesthetic, and only 20% are auditory. If you don’t use props or visuals, you will not reach 80% of your audience. Be inclusive and find ways ools that will speak to 100% of people in your audience.

8. Support your main points with stories most people delineate their thoughts visually. People learn best from your personal stories. They will also do a better job in retaining your message if you tell them a story. Remember when you were a kid. . .you said to your parents, tell me a story. When an adult hears your story, they are only a step away from their own story. Become a good story teller and watch your referrals and repeat business increase.

9. Make it fun learning is directly proportional to amount of fun your audience is having laughter is like internal jogging. Inject some humor along way. The audience wants to lighten up even with serious matters. Reminder---mature adults do not take themselves too seriously.

10. Have a reverence for work you do. It is a privilege to be on platform. And with this comes an awesome responsibility to your audience. Speaking is an art and a skill. Tap in to your creativity, your wholesomeness, your playfulness. Live/speak from inside out.