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3) next few paragraphs are where you state background of problem. Here you state most pertinent FACTS of what problem is, nature of problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).
4) next comes ending paragraph where you tell them what you want. I use "I would appreciate it if someone of appropriate authority would look into problem and take necessary and immediate action to remedy situation. Thank you very much."
5) put your name, phone number, order number, customer service case number etc, (if applicable) at bottom of email.
6) next, we will get email address of organization's CEO or president or director or whoever is ultimately running organization ... #1 big boss. Why? Because apparently no one else in his organization seems to be able, or willing, to resolve your problem ... so now we are going to bring it to attention of top dog! Yes, this does work and yes, if you are a customer you deserve to get your problem resolved. I don't care how big organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About Organization or Executives, etc. If you cannot find email address of head honcho then CALL main number of organization (unless it's out of country; then phone call may be too costly). Ask for Office of President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get head person's email address and get off phone.
7) address email to CEO, president, or whomever runs organization.
8) send email.
After you have sent your email, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution of your problem. I have used this technique for many years and have had remarkable success, resolving many different and difficult types of consumer problems, both common and rare, with organizations ranging from small local businesses to giant multi-national Fortune 500 companies.
If you are in midst of a customer service battle, and want to win it, try this technique. Can you win every single customer service battle? You probably can not win every single customer service battle but, with this technique, you can win enough of them to regain, and keep, your power as a consumer ... and a person!
Andrew Lawrence is a former Wall St professional, has been an avid consumer for over 30 years, and rarely loses a customer service battle. He now offers his expertise to help others to win their consumer battles, at http://destinyfinders.com/help.html