Credibility Counts!

Written by Diana Ratliff


Continued from page 1

Plenty. Here are some pointers.

·Make sure that information about your company is complete and easy to find. Include full contact information. Photos ofrepparttar principal employees help your visitor trust you because they come to feel they know you. ·If you're selling something, don't be coy and make visitors hunt all over forrepparttar 106417 price. Price it fair and put it there. ·Give enough information about your product or service to allowrepparttar 106418 visitor to make a decision. YOU know why your "Wonder Widget" is worth $29.95, but your visitor doesn't. This also means including important information such as shipping costs and return policies. ·Make sure your site looks professional, loads quickly, is up to date, and is free of spelling and punctuation mistakes. ·If you collect personal information (names, email addresses, credit card information), use it appropriately and securely. Explain why you're collectingrepparttar 106419 information and what you will do with it. ·Make sure your site visitors can reach someone quickly if they need help. ·Give your visitors what they came for. If they're looking for information on "how to build an igloo", don't make them wait through a Flash presentation of a snowstorm before they get torepparttar 106420 instructions.

According to an old saying, "Honesty isrepparttar 106421 best policy." If you want to be successful onrepparttar 106422 Internet, it's an essential policy as well.



Diana Ratliff believes your website should work as hard as you do. Visit http://www.dratliff.com to learn how a website "makeover" can increase your sales and improve your image.


The Trouble About International Advice

Written by Trevor O'Hara


Continued from page 1

Withrepparttar rising pressure on firms worldwide to look beyond their domestic borders, buyers will become increasingly relentless in their quest for top quality counsel and information. That means that advisors in every field of expertise will need to continuously demonstrate their own knowledge, resources, experience and commitment to providing good international advice.

As all inrepparttar 106416 advisory fraternity agree inrepparttar 106417 aftermath ofrepparttar 106418 Enron scandal, it unfortunately only takes a small element to sourrepparttar 106419 reputation ofrepparttar 106420 rest ofrepparttar 106421 community who have worked hard to earn that trust. Moving forward, advisors in whatever capacity may wish to considerrepparttar 106422 following:

1.Know your limits: There is no better way to build credibility than by saying: I can’t help you, but I know somebody who can. If you really don’t think you haverepparttar 106423 expertise, don’t do it. Referrepparttar 106424 business.

2.Form alliances: If you are building an international capability into your existing advisory or consulting practice, then start by forming alliances, so that areas of expertise can be cross-referred, even on a finder’s commission basis.

3.Recruit experienced individuals: Advisors increasingly need to show their strong international and commercial background. That means having in place budgets for attracting, motivating and retaining top quality individuals into organizations who are uniquely familiar withrepparttar 106425 international challenges and issues ofrepparttar 106426 area they are advising.

4.Performance and measurement: Ensure that you have a quantitative, results-based infrastructure in place. This infrastructure should not only recognizerepparttar 106427 efforts of your best advisors, but will also weed out those few mediocre unresponsive individuals intent on riding onrepparttar 106428 back ofrepparttar 106429 rest.

5.Avoid complacency: The world changes rapidly. So does information. Stay on top of your field of expertise.

6.Give it to them in a language they can understand: Advice needs to be delivered in a way that is easily translatable into everyday, practical situations. Don’t give clients an excuse to see your hard-earned work end up on a bookshelf collecting dust.

7.Consider your options: Finally, to those very few who enterrepparttar 106430 field withoutrepparttar 106431 proper background and experience, or who are not taking their role that seriously, you are not only doing yourself a disservice, but also those of your advisory fraternity. Frankly, you should consider a career in landscape design.

In summary, an indication ofrepparttar 106432 strength of an executive’s commitment to international success is his ongoing determination to continue seeking external counsel, realizing that not all advisors can be tarred withrepparttar 106433 same brush.

The mountaineering and sports clothing manufacturer Berghaus sums it all up in a recent advertising campaign. A photo showing world famous climber Chris Bonnington reachingrepparttar 106434 summit carries a great strap-line – “Trust is earned!” International advisors in pretty much every capacity face a steep climb as it is. If we are to encourage firms to continue relying on external advice, let’s not allowrepparttar 106435 a few misfits to spoil it forrepparttar 106436 rest of us who have worked so hard to earn that trust.

Trevor O’Hara is Managing Partner of Renarc (www.renarc.com), a consultancy specializing in helping firms build a framework for successful international expansion. He can be reached by phone on Tel: +44 (0)1491 411 118, or via email at t.ohara@renarc.com


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