Could You and Your Business Benefit from a Business Coach or a Consultant?

Written by Vishal P. Rao


Continued from page 1

10. Increase in Retention: The retention of both employees and clients may significantly increase.

Many business owners don't recognizerepparttar need for a business coach or consultant until they run into problems, either withrepparttar 100259 expansion of a business, or withrepparttar 100260 addition of employees. Any expansion or addition of employees adds torepparttar 100261 business chores, and shiftsrepparttar 100262 focus and duties of employees. This is when problems more than likely become apparent, although these problems already probably existed to some degree beforerepparttar 100263 expansion or addition.

An actual example follows:

Katherine R. had significant success with her marketing business right fromrepparttar 100264 start. The business was popular with clients, and employees were added routinely overrepparttar 100265 years. Inrepparttar 100266 beginning,repparttar 100267 base clientele was small business owners, however, as time went on, mid-sized to larger businesses were added, and more employees were added. The new clientele, however, were "different" fromrepparttar 100268 older clientele, andrepparttar 100269 "older" employees had more difficulty dealing withrepparttar 100270 new clientele. The new clientele were less friendly overall (they were much busier), andrepparttar 100271 older employees were not used to this new style of behavior and interaction.

A business coach/consultant was called in, and using his suggestions, i.e. role playing withrepparttar 100272 older employees, incentives and scripts, and other basic "reworking" of employee duties and interaction,repparttar 100273 problems were solved.

Care does need to be given inrepparttar 100274 choice of a business coach/consultant, andrepparttar 100275 business owner should check into references, credentials, andrepparttar 100276 personality ofrepparttar 100277 coach themselves. In order for success to occur, a business owner and all employees must feel trust when dealing withrepparttar 100278 coach/consultant, and thereforerepparttar 100279 choice of individual must be both careful and personal.

Overall, a good business coach or consultant can improve a business significantly, and clear up any problems either before or after they occur. If a business hasrepparttar 100280 money for this type of service, it can be very beneficial forrepparttar 100281 "health" ofrepparttar 100282 business.

Vishal P. Rao is the owner of http://www.home-based-business-opportunities.com - One of Internet's leading website dedicated to starting, managing and marketing a home based business.


Are You Taking Care of Business?

Written by Patty Gale


Continued from page 1

Are those who make these decisions that far removed uprepparttar "corporate ladder" they can't see this isn't customer care at all and havingrepparttar 100258 opposite effect?

Each and every one of our customers and consultants should be made to feel like they are our most important one. If we don't take care of them, someone or some other company will.

Small and home businesses have an incredible opportunity to take back customer care and relationshipsrepparttar 100259 way it is supposed to be. We are in an incredible position to "take care of business". Technology is wonderful. Without technology, there would be no internet and many of us would not be in business. However, there is no technology on this earth that can replace human connections. Technology will never replace our customers knowing that there is someone who truly cares about their needs.

So, how about you? Are you taking care of business?

Patty Gale is a successful entrepreneur who specializes in personalization and customer care for all her clients.

She exchanged her suits, hose and heels for working at home in her "jammies" and is on a mission to empower other women to do the same.

She can be reached at: http://www.CommuteInYourJammies.com or http://www.PattysPrettyPaper.com


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