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- Generate Leads. Positive publicity for your products and services can generate sales leads for you to follow up.
- Word-of-Mouth. By increasing awareness of your company, people and products, media coverage provides fodder for word-of-mouth machine.
- Shape Attitudes. From employee communication to publicity, PR tactics can be used to tell your story convincingly to key publics.
-Refine Customer Service. Those who believe PR is about one-way, top-down spin doctoring - I hope - are relics of past. Two-way PR, in which company actually solicits and listens to customer feedback, can provide kind of edge companies need today in this age of commoditization.
So, don't be incredible. Make PR an integral part of your business strategy.
Harry Hoover is managing principal of Hoover ink PR, http://www.hoover-ink.com. He has 26 years of experience in crafting and delivering bottom line messages that ensure success for serious businesses like Brent Dees Financial Planning, Duke Energy, Levolor, North Carolina Tourism, Ty Boyd Executive Learning Systems, VELUX and Verbatim.