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Scott – I recently had a store become available, and I had four Operators ask for this location. So this model gave me a very effective process to go through and almost interview them to help them understand. It’s not just something that I can say “yes, you’re qualified” or “no, you’re not qualified.” It’s just given me a great process so that when we get through, two of us feel good about outcome or decision that’s been made. Q – What is one thing that you would tell workshop participants before sending them out door?
Phil – I would say that they don’t need to hide this. They should openly use Coaching Skills Model. Apply it to every situation you can. I think you can be real open with this, whether it is for performance improvement or starting a project, or whatever.
Scott – They need to seek out every opportunity they can to use model. And more importantly, use individual behaviors or skills associated with that model. Use it in as many opportunities as you can. It’s just like a muscle, you know you’ve got to use it or lose it. It is probably most powerful tool of influence that I’ve found, and it’s just because of questions that I ask. First, it comes across that I really care, and second, I’m asking very insightful questions that are important to issue and I’m not providing all of answers. When I ask those questions, it either engages them emotionally or intellectually. It’s like you grab their heat or their head. It invokes emotion or thought. When you sit down and take somebody through that process, it’s just a very healthy process to follow and it just gets powerful results. Q – It sounds like you’re telling me that effective Coaching Skills is not just something you do, it’s something you become?
Scott – Yes. That is deal. You know, I have a very strong desire to become good at what we understand is coaching (skills). I kind of equate it with focusing on results and focusing on relationship. We all want to get results, but I never want to get results at expense of sacrificing relationship. But if I spend all my energy on relationship and not focus on results, we’ll be best friends in world, but neither one of us will be very effective. Both are important in process.
If you would like to learn more information about CMOE’s coaching skills program and the success we have had in your industry, please contact a Regional Manager at (801) 569-3444 or visit their website.