Coaches, What Do You Do About Refunds?

Written by Susan Dunn, MA, Personal and Professional Development Coach


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The No Show signs up for a certification program, seminar, or workshop, makesrepparttar down payment and then doesn’t show up. For this, have a policy in place.

It’s typical not to refundrepparttar 104673 down payment after a certain point in time. You can have any policy you like as long as you state it.

At other times,repparttar 104674 client may have gotten what they wanted in one session. They perceive value and are satisfied with what they have paid. No refund is in order.

NEGOTIATING

Some individuals’ personal style is to negotiate everything. Some cultures consider a contractrepparttar 104675 beginning of a negotiation, notrepparttar 104676 end. This again is part ofrepparttar 104677 coaching relationship. Know what you will accept beforehand. Be prepared for “excuses.” The more you anticipate,repparttar 104678 less you’ll be atrepparttar 104679 mercy ofrepparttar 104680 emotions ofrepparttar 104681 moment.

In some cases I have a policy of “no exceptions.” Because I teach Emotional intelligence, I work with individuals on Intentionality and Integrated Self. I would be no teacher if I didn’t model these competencies myself. This means when I say I will do something, I do it. This means I keep my word. And where does it start? Immediately, with what’s right in front of you. I always want to give a real-life example, i.e., “This isrepparttar 104682 agreement. I have kept my part of it. I expect you to keep your part of it.”

FIRING THE CLIENT

Sometimes you will fire a client. In fact best professional practices may demand it. When would you do this? 1.Whenrepparttar 104683 person is not coachable 2.When it’s a bad fit 3.When personal issues would keep you from doing your best work 4.When they need professional services you aren’t qualified to give

Takerepparttar 104684 time now to formulate your personal refund policy in these cases. You do have a right to be compensated for time spent.

RETAINER

Clients who are used to professional services may put you on a retainer. It means I take them as a client, stay up-to-date on their project, and will always have time for them on my schedule, but we meet only on an as-needed basis. It is expected to be ongoing and long-term.

THE DISSATISFIED CLIENT

All professions have practitioners who aren’t competent. Don’t let it be you. Keep learning, work with a coach, hone your skills, do your best work.

Ifrepparttar 104685 client is dissatisfied for any ofrepparttar 104686 following reasons, a discussion and learning experience are in order:

1.Perfectionism and unrealistic expectations onrepparttar 104687 part ofrepparttar 104688 client 2.Expecting instant results 3.Miscommunication betweenrepparttar 104689 two of you 4.An obstacle interfering that wasn’t obvious at first

USE YOUR EMOTIONAL INTELLIGENCE

Use your EQ. Anticipate what might come up and be prepared. The more prepared you are to deal with fees and refunds logically and rationally,repparttar 104690 better your decisions will be. The better your intrapersonal skills are,repparttar 104691 better all of your coaching will be.

Anticipate what could come up and be flexible. Share ideas with other coaches, or work with a coach who can mentor you and give yourepparttar 104692 foundation for learning experientially. You can’t anticipate everything; you can only learn some things asrepparttar 104693 examples present themselves. And, as we say in EQ, “When all else fails, use your intuition.” It will guide you.

If you have poorly developed intuition, or don’t trust your intuition, you’re missing a huge source of information. I encourage your to develop that and your other emotional intelligence competencies.

©Susan Dunn, MA, Mentor and EQ Coach, http://www.susandunn.cc , http://www.eqcoach.net . Coaching and marketing for coaches who want to grow their skills and practices. Training and certification for Emotional Intelligence Coaches. No residency requirement, start immediately. Add this specialty, dubbed “white hot” by the media, to your mix. Mailto:sdunn@susandunn.cc for free ezine.


Paper vs. People

Written by Brett M. Stevens


Continued from page 1
what's drivingrepparttar candidate, how results are created, whatrepparttar 104672 motivation is, etc. The better recruiters will explorerepparttar 104673 best fit that is essential to placingrepparttar 104674 top candidate for your company in a critical position. If your recruiter is "worth his or her salt" they will explorerepparttar 104675 candidate's background in detail and identifyrepparttar 104676 requirements needed to fillrepparttar 104677 position. Recruiters don't want to waste time withrepparttar 104678 wrong candidate.

Start a search with clearly defined requirements and then pass them along torepparttar 104679 recruiter. They will identify those requirements and work accordingly. Recruiters want to getrepparttar 104680 right candidate and makerepparttar 104681 placement. More then likely if they have spent time withrepparttar 104682 candidate and submitted them, it's becauserepparttar 104683 candidate matchedrepparttar 104684 given requirements.



Brett Stevens has enjoyed remarkable success in the Executive Search Business. He has received numerous regional, national, and international awards through meeting the needs of his clients. He continues to achieve record breaking performance and has been nationally recognized for those results with The SearchLogix Group. Brett is a member of the Council of Logistics Management, APICS, and WERC. He has been recognized in many trade magazines and is a notable guest speaker.


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