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3. Adequate memory. Most voice mail systems have an adequate amount of memory, usually more than you will ever need. When selecting an appropriate voice mail system it is important that you enquire about systems memory capacity, because some suppliers now provide relatively inexpensive voice mail systems that do not have a hard disk for message storage. All messages and greetings are stored on chips, which seriously affects amount of memory available. These small inexpensive voice mail systems are only really suitable to companies or offices with only two or three phone extensions and not recommended for a growing company requiring a fully featured voice mail system.
4. Expansion and how much it will cost. When choosing a voice mail system, you need to make sure that any quotes gathered from systems suppliers include a cost for expansion. If you decide upon a voice mail system that is only sufficient for your current requirements, then consider what will happen if and when your office/company expands, and need for more voice mail capacity outstrips that of your current system. You will also need to ask any prospective supplier how long they will honour their quotation for expansion of your voice mail system.
5. Remote maintenance costs. Before purchasing a suitable voice mail system from any supplier, you need to find out what their costs are for remote maintenance. All voice mail systems will at some time require a little care and feeding, which more often than not can only be provided by system supplier.
6. Voice mail system training. It is important that all users attend training sessions of any new voice mail system. Though voice mail systems are not usually difficult to use, some staff may require one to one or even extra tuition. When evaluating training cost section of any proposed voice mail system suppliers quotation, it is important to ascertain that a low price does not mean a low standard of system training.
7. Additional training. It is advisable that you acquire a cost for any future additional training sessions that may be required from time to time, as staff come and go and for re-training of existing staff.
8. Should I purchase a larger voice mail system? There are two main questions you need to ask yourself in order to determine whether or not you should purchase a larger voice mail system.
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Jason Morris is co-author, search engine optimization and marketing consultant of Business Phone Systems Direct. Specialists in the supply and installation of business phone systems and accessories