Remember, 90% of satisfying customer is making customer feel like you are listening to them. The use of and says to customer I am listening to your input.

Lets apply this to above scenario:

Customer: “Why don’t you just do it this way, and it will take care of situation.”

Customer Service Person: “I understand what you are saying, and we can to do it this way.”

As you can see it is a more positive response to customer’s feedback. Instead of customer being on opposite side of your solution by using word and you create a bridge for customer to cross to consider your solutions. Bottom line, your customer is more likely to quickly accept your solutions.

So, if possible, record yourself in a conversation so that you can see where you are using but. Then work at substituting and in place of but. It may feel a little awkward at first. However, more you use and smoother it will sound and you will see immediate results. The benefits are less stress for you, positive customer service situations, and happier customers. Remember, leave your buts behind and you, too, will provide great customer service.

I’m a writer, author of a novel, Black Water, and two personal development books, Steps to Greater Happiness and Be Hero in your Own Life. Now you might think as a writer I sit at a desk all day with a pen or a laptop and write page after page, but that’s not case. And here is my second secret.

I work my hardest when I’m flat out, on couch, bed or floor. I solve more problems, write more dialogue and create much better ideas for plots when I’m not sitting upright bashing away at keyboard. It’s a bit like when you go to bed and suddenly remember something you should have done earlier in day, it’s tapping into subconscious and working efficiently and not hard.

But I know most of you probably don’t work in that kind of environment. You work in a busy office where you’re practically chained to a desk. So what do you do? Sit in a park at lunch, listen to birds, listen to sounds of people walking by, chill out and then ask yourself what you need to do. Take an extended coffee break, lock yourself in a toilet cubicle and take five. If a colleague comes looking for you tell them you’re on your creative thrown, problem solving!

So, keys to creating success with ease are: find work you love and try out my method of working efficiently.

Neil Millar writes monthly articles for Unstoppable Life’s FREE newsletter. He invites you to join fast growing newsletter aimed at people who want to find greater rewards in their work and more energy in their home-life.

When you sign-up for newsletter you get a copy of e-book, Steps to Greater Happiness, as a way of saying welcome and thanks for joining. It’s FREE. Sign up now www.UnstoppableLife.com .