The usual services on offer are email accounts (sales@yourwebsite.com, info@yourwebsite.com etc.) for you, your staff, your website and perhaps friends; there are automated forwarders and auto-responders, for when you are not around to answer your emails. Advanced services are: Web mail interface, which allows you to check your email on Internet just like Hotmail offers; a Stats server, offered for you to see who and how many visit your website, this is great for marketing value.

Compatibility is offered for tools such as FrontPage, imperative for use by website builders and designers. Security in form of SSL (Secure Socket Layers) also helps you to get sensitive information (credit card details, etc.) securely from your customer over Internet giving you edge on competition.

Companies like M6.net offer shared SSL certificate security services for free. But, on top of everything else, M6.net is unique in offering a web based Control Panel built purely in-house by qualified developers, which allows you to maintain your website with only few clicks and without any technical knowledge or experience.

So, don’t just trade locally with your competition, surpass them, have your shop front on Internet and let your business expand across boundaries of regions, states or countries.

* If you have not received any information about your order after making purchase, check to ensure that you provided your correct email address without typoes. Many systems are set up to send email information automatically when you make a purchase. If you used incorrect email address, this information will not reach you. Other delays in email delivery can be caused by an assortment of Internet glitches that are beyond control of merchant. Wait for a couple of hours before deciding there is a problem.

* Did you read system requirements on web site before making purchase? For example, if web site stipulated that product runs on Windows 98 and higher, then file truly won't work on your iMAC or on Windows 3.x. Or if web site says you must have Acrobat Reader installed, then, file really will not open on your system until you have downloaded and installed Acrobat Reader.

* If you are asking for a refund, did you send merchant receipt or other information confirming that you actually made purchase? After all, you couldn't walk into a store and demand a refund without proof of purchase. It's no different on Web.

* Is your message unnecessarily rude, crude and hostile? Keep in mind that person at other end is a human being and does not enjoy being recipient of abusive email any more than you do. You increase your chances of solving problem if you send a courteous email that explains problem adequately.

* And here is one last thought to keep in mind. B2B (business - to - business) transactions account for highest number of online sales. If you are reading this article, it is likely that you have a business Internet presence. Doesn't it make sense to give other merchant same benefit of doubt that you hope your customers will give you?