That's what it's all about. That's what YOU need to do to be successful. You need to be able to make YOUR customers number ONE. You need to treat them way you would want them to treat you if you were customer. You need to answer their emails. You need to be available to them. They need to know that they are dealing with an honest person who will be there for them to answer their questions and help them. If you aren't willing to do this, you shouldn't be in business.

By way, in case you are wondering, it took my Dad a good 2 years to build his business into a profit-making one. Because of size of Internet, I built LotsaPerks into a profit-making business in 9 months. But all truths that made my Dad's business work still hold true on Internet. It's all about repeat customers. Repeat customers are satisfied customers. They will recommend your business to their friends and business acquaintances. I have many repeat customers, because they know I will stand with them and help them as much as is possible. They know I will give them at least as much as they order. They also know they can depend on me to follow through for them.

It IS possible to make a honest living on Internet. Now that you know that, you can do it too!

You cannot possibly tell your entire business story in such a short time, but that is not objective. The objective is to break it down to its most essential elements, and get them to ask for more.

Several years ago I went to a high school reunion (never mind which one!) and saw a friend that I hadn't seen since graduation. I asked him what he did for a living. He said "I fix bones!" (It was pretty noisy and I thought he said, "I fix phones", but that's another story.) That grabbed my interest, so I asked him to tell me exactly what that meant and he explained that he was an orthopedic surgeon, he had his own practice, was chief of orthopedic surgery at a major local hospital, and that he specialized in foot disorders. Ba-da-bing, ba-da-boom! He grabbed me with "elevator speech" (in this case, just three words) and then, once he had my interest, took more time to tell me details. Perfect!

Work on your elevator speech. Practice it out loud when you are alone; it will get better more times you say it. Then, when those big potential customers come along, you'll be ready to hook 'em and reel 'em in!

What's my elevator speech? I thought you'd never ask...

"I help people make more money and have more fun with their small or home based businesses."

Dave Balch generated over $5 million from his home-based business. He is now a professional speaker, consultant, and author of "Big Bucks in a Bathrobe", available 2001. Visit http://www.TheStayAtHomeCEO.com. Comments and/or questions are always welcome at 1-800-366-2347 or mailto:Dave@DaveBalch.com.